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Schindler Group
last mo.

Head Global IT Service Desk(m/w/x)

Ebikon
Full-timeOn-siteSenior

Description

In this senior leadership role, you will guide globally distributed service desk teams, ensuring they deliver high-quality support while aligning services with business strategies. Your focus will be on improving end-user services and managing external providers to meet operational goals.

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Requirements

  • •Experience in leadership with focus on service excellence
  • •Strong people management skills
  • •Skilled in communication
  • •Project management skills
  • •Analytical decision-making skills
  • •Ability to manage stakeholders and service providers
  • •Thriving in international, multicultural teams
  • •University degree in Information Technology, Computer Science, or related field
  • •Solid foundation in IT concepts and technologies
  • •Proven experience leading service delivery in large, global organizations
  • •Experience managing services for diverse user bases in industrial or manufacturing sector
  • •Strong leadership and stakeholder management skills
  • •Fluency in English and German

Education

Bachelor's degree

Work Experience

approx. 4 - 6 years

Tasks

  • •Own and improve global end-user services
  • •Lead external service providers for performance and compliance
  • •Manage IT service delivery processes for efficiency and reliability
  • •Ensure effective handling of customer inquiries and complaints
  • •Oversee resource and capacity planning, budgeting, and service reviews
  • •Provide executive support for senior IT leadership and VIP stakeholders

Languages

English – Business Fluent

German – Business Fluent

Benefits

Bonuses & Incentives

  • •Attractive and performance-related remuneration

Learning & Development

  • •Job-specific onboarding program
  • •Technical and soft skills development programs

Flexible Working

  • •Flexible working hours

Corporate Discounts

  • •Attractive employee discounts

Informal Culture

  • •Culture of diversity
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Schindler Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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