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JT
JT International S.A.
21h ago

GCC Consumer Journey Manager(m/w/x)

Genf
Full-timeOn-siteSenior
AI/ML

Description

You will bridge the gap between strategy and execution by designing seamless consumer journeys. Your day-to-day involves blending digital innovation with data insights to drive global satisfaction.

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Requirements

  • •10+ years international Consumer Care experience
  • •Understanding of end-to-end Consumer Journeys
  • •Experience in initiative implementation and rollout
  • •Understanding of AI and Generative AI
  • •Influential communicator and visionary leadership skills
  • •Experience in cross-functional, diverse teams
  • •Fluent English and other language assets
  • •Willingness to travel internationally

Work Experience

10 years

Tasks

  • •Design and optimize end-to-end consumer journeys
  • •Implement seamless journeys across all care touchpoints
  • •Represent the team in cross-functional digital programs
  • •Support the activation of Commercial Engine programs
  • •Deploy reactive and proactive consumer care initiatives
  • •Partner with regional teams for program localization
  • •Drive continuous improvement using data insights
  • •Track performance and share best practices
  • •Support change management and communication efforts
  • •Execute various team projects and initiatives

Tools & Technologies

AIGenerative AI (GenAI)

Languages

English – Business Fluent

Benefits

Informal Culture

  • •Diverse and inclusive work environment

Other Benefits

  • •Equal-opportunity employer

Ergonomic Workplace

  • •Accessibility support
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