Fulfillment Specialist(m/w/x)

Description

As a Fulfillment Specialist, you will play a key role in ensuring customer satisfaction by managing order inputs, tracking deliveries, and coordinating with various teams. Your day-to-day responsibilities will involve proactive communication with customers and internal stakeholders to meet delivery commitments and enhance service quality.

Requirements

• •Commercial or technical education/background
• •Fluent knowledge of MS Office, knowledge of SAP advantageous
• •Team-player with high sense of responsibility
• •Ease of gaining customer's trust and meeting expectations
• •Fluent in English, German is a plus
• •Project management certification (e.g., PMI) advantageous

Tasks

• •Input customer orders into the order management system
• •Prepare and send order confirmations and commercial contracts
• •Track the status of customer orders and coordinate with internal stakeholders
• •Inform customers of any deviations from the current plan
• •Coordinate with the export team to ensure timely deliveries
• •Follow up on payment status with customers to minimize overdue accounts
• •Organize and supervise factory acceptance tests with client participation
• •Collaborate with other teams to address customer requirements and improve processes
• •Prepare and analyze performance data for management

Tools & Technologies