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KU
Kursaal Bern AG
yesterday

Front Office Manager(m/w/x)

Bern
Full-timeOn-siteExperienced

Description

You will lead the hotel's front office operations, blending strategic planning with a hands-on presence to develop the team and ensure guests receive a world-class service experience.

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Requirements

  • Professional experience in branded hotels, ideally Accor Group
  • Management experience in front office or rooms division
  • Very good command of hotel IT systems
  • Knowledge of front office, quality, and revenue management
  • Very good German and English, French advantageous
  • Structured, resilient, and efficient work style
  • Entrepreneurial mindset, responsibility, and teamwork
  • Communicative, engaging, and confident manner

Education

High school diploma
OR
Vocational certification
OR
Bachelor's degree
OR
Master's degree

Work Experience

approx. 1 - 4 years

Tasks

  • Oversee front and back office organization and processes
  • Ensure smooth operations across all reception areas
  • Lead, coach, and develop the front office team
  • Manage staff deployment and departmental cost planning
  • Collaborate with booking, revenue, housekeeping, and events teams
  • Coordinate closely with the food and beverage department
  • Participate in budgeting and departmental goal setting
  • Monitor and analyze departmental performance results
  • Maintain an active presence in daily operations
  • Perform assignments as the Manager on Duty
  • Uphold Swissôtel and Accor service quality standards

Tools & Technologies

Opera Cloud

Languages

GermanBusiness Fluent

EnglishBusiness Fluent

FrenchBasic

Benefits

Other Benefits

  • Modern employment conditions
  • Attractive social benefits
  • In-house fringe benefits

Free or Subsidized Food

  • Discounted staff meals

Career Advancement

  • Development and career opportunities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Kursaal Bern AG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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