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ADadjoe

Director of Client Solutions(m/w/x)

Hamburg
Full-timeOn-siteSenior

Technical onboarding and C-level relationship management for mobile app publishers at ad-tech firm with global reach. Minimum 8 years in Ad Tech or SaaS plus 5 years leadership experience required. High-stakes SLA oversight and complex tech-stack integrations.

Requirements

  • 8+ years experience in Ad Tech, MarTech, or SaaS
  • 5 years leadership or people-management experience
  • Driver mentality and full accountability
  • Proactive leadership and urgency
  • Elite problem-solving and data analysis skills
  • Proficiency in SQL, Excel, and analytics tools
  • Foundational understanding of HTML and JavaScript
  • Understanding of web architecture and systems
  • Knowledge of HTTP REST and API diagnosis
  • Fluent English and excellent communication skills
  • Fluency in German as a strong plus
  • Familiarity with Java, Kotlin, or Swift
  • Understanding of mobile ad tech and SDKs

Tasks

  • Manage high-stakes relationships with C-level stakeholders
  • Ensure industry-leading satisfaction for global publishers
  • Uphold rigorous Service Level Agreements
  • Oversee complex technical onboardings and integrations
  • Align publisher tech stacks with proprietary systems
  • Resolve high-priority technical escalations and system failures
  • Translate publisher feedback into product roadmap items
  • Lead and scale Technical Account Managers
  • Foster technical curiosity and client-first problem-solving
  • Develop standardized playbooks for partner management
  • Refine troubleshooting and onboarding processes

Work Experience

  • 8 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • EnglishBusiness Fluent
  • GermanBusiness Fluent

Tools & Technologies

  • SQL
  • Excel
  • HTML
  • JavaScript
  • HTTP REST
  • API
  • Java
  • Kotlin
  • Swift
  • SDK

Benefits

Startup Environment

  • Inspiring work environment
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of adjoe and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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