Sprinklr Germany GMBH
Sr. Manager Professional Services(m/w/x)
Full-timeOn-siteExperienced
Hamburg
New Job?Nejo!
The AI Job Search Engine
SPSprinklr
Director, Managed Services(m/w/x)
Hamburg
Full-timeOn-siteSenior
AI/ML
Nejo AI Summary
Developing service strategy and scalable processes for an AI-native CXM platform across DACH-East. 10+ years leading global support or service organizations, preferably in SaaS/tech, required. Open mentoring program, voluntary healthcare coverage.
Requirements
- 10+ years experience leading global support or service organizations (SaaS/technology preferred)
- Strong leadership and people management skills
- Exceptional strategic thinking and problem-solving
- Deep understanding of customer support technologies
- Ability to work cross-functionally and influence
- Excellent communication and interpersonal skills
- Bachelor’s degree (advanced degree preferred)
Tasks
- Develop a comprehensive vision for DACH - East services
- Implement a strategy for DACH - East services
- Align services strategy with company goals and growth
- Establish scalable processes, systems, and tools
- Ensure consistent delivery of high-quality support
- Oversee daily operations of the DACH services team
- Ensure timely and effective resolution of customer issues
- Implement key metrics and KPIs
- Measure team performance and customer satisfaction
- Measure operational efficiency
- Identify and implement automation and AI solutions
- Enhance support productivity with automation and AI
- Reduce time-to-resolution with automation and AI
- Build, mentor, and lead a high-performing support team
- Foster a culture of accountability, collaboration, and learning
- Equip the team with training, tools, and resources
- Act as the voice of the customer
- Advocate for product improvements
- Advocate for bug resolutions
- Collaborate with Product and Engineering on customer feedback
- Integrate customer feedback into product development
- Drive continuous improvement for support efficiency and effectiveness
- Establish a clear escalation process for critical customer issues
- Partner with Sales, Customer Success, and Implementation
- Ensure smooth handoffs between teams
- Align on customer needs with partner teams
- Partner with Product and Engineering on complex challenges
- Address complex product-related challenges
- Champion exceptional customer experiences
- Ensure high-quality, empathetic, and customer-focused service
- Implement customer satisfaction surveys and feedback mechanisms
- Measure and improve customer experience
Work Experience
- 10 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- SaaS
- ticketing systems
- knowledge bases
- AI-driven solutions
Benefits
Healthcare & Fitness
- Voluntary healthcare coverage
More Vacation Days
- Paid time off
Mentorship & Coaching
- Open Mentoring Program
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Sprinklr and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- adjoe
Director of Client Solutions(m/w/x)
Full-timeOn-siteSeniorHamburg - Chain IQ Group AG
Global Service Delivery Manager(m/w/x)
Full-timeOn-siteExperiencedHamburg - Buying Labs
Head of / Director Logistics(m/w/x)
Full-timeOn-siteManagementHamburg - CTS EVENTIM
AI Technology Strategy and Architecture Lead(m/w/x)
Full-timeOn-siteSeniorHamburg
SPSprinklr
Director, Managed Services(m/w/x)
Hamburg
Full-timeOn-siteSenior
AI/ML
Nejo AI Summary
Developing service strategy and scalable processes for an AI-native CXM platform across DACH-East. 10+ years leading global support or service organizations, preferably in SaaS/tech, required. Open mentoring program, voluntary healthcare coverage.
Requirements
- 10+ years experience leading global support or service organizations (SaaS/technology preferred)
- Strong leadership and people management skills
- Exceptional strategic thinking and problem-solving
- Deep understanding of customer support technologies
- Ability to work cross-functionally and influence
- Excellent communication and interpersonal skills
- Bachelor’s degree (advanced degree preferred)
Tasks
- Develop a comprehensive vision for DACH - East services
- Implement a strategy for DACH - East services
- Align services strategy with company goals and growth
- Establish scalable processes, systems, and tools
- Ensure consistent delivery of high-quality support
- Oversee daily operations of the DACH services team
- Ensure timely and effective resolution of customer issues
- Implement key metrics and KPIs
- Measure team performance and customer satisfaction
- Measure operational efficiency
- Identify and implement automation and AI solutions
- Enhance support productivity with automation and AI
- Reduce time-to-resolution with automation and AI
- Build, mentor, and lead a high-performing support team
- Foster a culture of accountability, collaboration, and learning
- Equip the team with training, tools, and resources
- Act as the voice of the customer
- Advocate for product improvements
- Advocate for bug resolutions
- Collaborate with Product and Engineering on customer feedback
- Integrate customer feedback into product development
- Drive continuous improvement for support efficiency and effectiveness
- Establish a clear escalation process for critical customer issues
- Partner with Sales, Customer Success, and Implementation
- Ensure smooth handoffs between teams
- Align on customer needs with partner teams
- Partner with Product and Engineering on complex challenges
- Address complex product-related challenges
- Champion exceptional customer experiences
- Ensure high-quality, empathetic, and customer-focused service
- Implement customer satisfaction surveys and feedback mechanisms
- Measure and improve customer experience
Work Experience
- 10 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- SaaS
- ticketing systems
- knowledge bases
- AI-driven solutions
Benefits
Healthcare & Fitness
- Voluntary healthcare coverage
More Vacation Days
- Paid time off
Mentorship & Coaching
- Open Mentoring Program
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Sprinklr and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Sprinklr
Industry
IT
Description
Sprinklr is an AI-native platform for Unified Customer Experience Management, empowering brands to deliver extraordinary experiences at scale across every customer touchpoint.
Not a perfect match?
- Sprinklr Germany GMBH
Sr. Manager Professional Services(m/w/x)
Full-timeOn-siteExperiencedHamburg - adjoe
Director of Client Solutions(m/w/x)
Full-timeOn-siteSeniorHamburg - Chain IQ Group AG
Global Service Delivery Manager(m/w/x)
Full-timeOn-siteExperiencedHamburg - Buying Labs
Head of / Director Logistics(m/w/x)
Full-timeOn-siteManagementHamburg - CTS EVENTIM
AI Technology Strategy and Architecture Lead(m/w/x)
Full-timeOn-siteSeniorHamburg