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Customer Support Engineer(m/w/x)
Installing, maintaining, and repairing analytical lab systems for R&D and QC. BSc in Electronics, Chemistry, Physics, or Mechatronics required. Company vehicle for domestic and occasional international travel.
Requirements
- BSc Electronics, Chemistry, Physics, Mechatronics or comparable
- Flexibility and customer orientation
- Strong problem-solving skills
- Excellent social and communication skills
- Proficiency with Microsoft Office software
- Good knowledge of IBM-compatible computers and operating systems
- Previous knowledge of a business management system (e.g., SAP, SalesForce/ServiceMax) is advantageous
- Willingness to travel within country and occasionally internationally
- Valid driving license for cars
Tasks
- Install, maintain, and repair systems
- Join the Customer Success team
- Report to the Customer Support Team leader
- Execute established support procedures
- Ensure customer satisfaction
- Complete service orders on time
- Represent customer support excellence on-site
- Diagnose and repair system issues
- Train customers as needed
- Manage tools and stock
- Travel as required
Education
- Bachelor's degree
Languages
- English – Fluent
- French – Fluent
- German – Fluent
Tools & Technologies
- Microsoft Office
- SAP
- SalesForce
- ServiceMax
Benefits
Other Benefits
- Competitive benefits package
- Travel as needed
- Willing to travel domestically
- Occasional international travel
Company Vehicle
- Company vehicle
Not a perfect match?
- Malvern Panalytical B.V. (Switzerland Branch)Full-timeOn-siteNot specifiedZürich
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Customer Support Engineer(m/w/x)
Installing, maintaining, and repairing analytical lab systems for R&D and QC. BSc in Electronics, Chemistry, Physics, or Mechatronics required. Company vehicle for domestic and occasional international travel.
Requirements
- BSc Electronics, Chemistry, Physics, Mechatronics or comparable
- Flexibility and customer orientation
- Strong problem-solving skills
- Excellent social and communication skills
- Proficiency with Microsoft Office software
- Good knowledge of IBM-compatible computers and operating systems
- Previous knowledge of a business management system (e.g., SAP, SalesForce/ServiceMax) is advantageous
- Willingness to travel within country and occasionally internationally
- Valid driving license for cars
Tasks
- Install, maintain, and repair systems
- Join the Customer Success team
- Report to the Customer Support Team leader
- Execute established support procedures
- Ensure customer satisfaction
- Complete service orders on time
- Represent customer support excellence on-site
- Diagnose and repair system issues
- Train customers as needed
- Manage tools and stock
- Travel as required
Education
- Bachelor's degree
Languages
- English – Fluent
- French – Fluent
- German – Fluent
Tools & Technologies
- Microsoft Office
- SAP
- SalesForce
- ServiceMax
Benefits
Other Benefits
- Competitive benefits package
- Travel as needed
- Willing to travel domestically
- Occasional international travel
Company Vehicle
- Company vehicle
About the Company
Malvern Panalytical B.V. (Switzerland Branch)
Industry
Science
Description
Malvern Panalytical is a leading provider of laboratory and process measurement technology for structural, element and physical analysis in quality control, process control and R&D.
Not a perfect match?
- Malvern Panalytical B.V. (Switzerland Branch)
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Full-timeOn-siteExperiencedAllschwil, Basel, Bern, Zürichfrom CHF 80,000 - 100,000 / year - Oxford Instruments GmbH
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Servicetechniker(m/w/x)
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