Malvern Panalytical B.V. (Switzerland Branch)
Customer Support Engineer(m/w/x)
Full-timeOn-siteNot specified
Zürich
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OXOxford Instruments GmbH
Technical Support and Training Specialist – nanoindentation(m/w/x)
Zürich
Full-timeOn-site
Nejo AI Summary
Onsite technical support for mechanical microscopy products, resolving critical customer escalations and providing training. Science Degree/PhD in relevant engineering field and extensive materials science knowledge, particularly metals, required. International travel for onsite support.
Requirements
- International travel for onsite support
- Self-motivation and exceptional problem-solving capabilities
- Science Degree/PhD in Electronics, Physics, Materials Science, Metallurgy, or Mechanical Engineering
- Extensive knowledge in materials science, particularly metals
- Understanding of mechanical test principles
- Experience in operating nanoindentation instruments or performing mechanical characterization
- Sound understanding of electronics and PC setup
- Additional language skills advantageous
Tasks
- Provide high-level onsite technical support for critical customer escalations
- Act as the primary technical support contact for the product range
- Log customer calls and attempt to resolve issues via telephone and remote control
- Communicate positively and constructively with customers regarding problem status
- Support field engineers and distributors with technical and training queries
- Deliver face-to-face and remote training for engineers and customers
- Develop and roll out training products for customers, engineers, and distributors
- Promote and deliver onsite consultancy and training services
- Take ownership of customer problems and liaise with internal departments for resolution
- Prepare troubleshooting guidelines and digital support products
- Maintain records of problems and solutions using knowledge-centered support methodology
- Follow up with customers to ensure smooth equipment operation
- Participate in surveys related to customer satisfaction and product performance
- Contribute to new product development by considering support organization needs
- Produce product release materials for the global team
- Liaise with development groups on installation procedures for new or updated equipment
- Proactively manage end-of-life processes via technical support and onsite service
- Promote a positive image of the company in all communications
- Advise customers on instrumentation options, upgrades, and support contracts
- Liaise with manufacturing to ensure availability of parts for routine and emergency situations
Education
- Master's degree
Languages
- English – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Oxford Instruments GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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OXOxford Instruments GmbH
Technical Support and Training Specialist – nanoindentation(m/w/x)
Zürich
Full-timeOn-site
Nejo AI Summary
Onsite technical support for mechanical microscopy products, resolving critical customer escalations and providing training. Science Degree/PhD in relevant engineering field and extensive materials science knowledge, particularly metals, required. International travel for onsite support.
Requirements
- International travel for onsite support
- Self-motivation and exceptional problem-solving capabilities
- Science Degree/PhD in Electronics, Physics, Materials Science, Metallurgy, or Mechanical Engineering
- Extensive knowledge in materials science, particularly metals
- Understanding of mechanical test principles
- Experience in operating nanoindentation instruments or performing mechanical characterization
- Sound understanding of electronics and PC setup
- Additional language skills advantageous
Tasks
- Provide high-level onsite technical support for critical customer escalations
- Act as the primary technical support contact for the product range
- Log customer calls and attempt to resolve issues via telephone and remote control
- Communicate positively and constructively with customers regarding problem status
- Support field engineers and distributors with technical and training queries
- Deliver face-to-face and remote training for engineers and customers
- Develop and roll out training products for customers, engineers, and distributors
- Promote and deliver onsite consultancy and training services
- Take ownership of customer problems and liaise with internal departments for resolution
- Prepare troubleshooting guidelines and digital support products
- Maintain records of problems and solutions using knowledge-centered support methodology
- Follow up with customers to ensure smooth equipment operation
- Participate in surveys related to customer satisfaction and product performance
- Contribute to new product development by considering support organization needs
- Produce product release materials for the global team
- Liaise with development groups on installation procedures for new or updated equipment
- Proactively manage end-of-life processes via technical support and onsite service
- Promote a positive image of the company in all communications
- Advise customers on instrumentation options, upgrades, and support contracts
- Liaise with manufacturing to ensure availability of parts for routine and emergency situations
Education
- Master's degree
Languages
- English – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Oxford Instruments GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Oxford Instruments GmbH
Industry
Manufacturing
Description
The company manages Electron Microscopy and Mechanical Microscopy products, helping customers address 21st-century challenges.
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