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Customer Support Engineer - Molecular spectroscopy and Lab Informatics(m/w/x)
Installing and optimizing analytical instruments and associated software for life science, diagnostic, and applied market laboratories. Academic degree in science or engineering, analytical techniques knowledge, and German/English communication skills essential. Agilent Result Bonus, Stock Purchase Plan.
Requirements
- Academic degree in science or engineering
- Good knowledge in analytical techniques and method development
- User experience in instrument data software and problem-solving skills
- Strong drive to learn and expand skills
- Excellent written and verbal communication skills in German and English
- Founded knowledge related to network and database infrastructure
- Strong attention to detail and processes
- Valid driver’s license and access to a reliable vehicle
Tasks
- Install and optimize hardware, software, and network products
- Perform maintenance and repairs on equipment
- Diagnose and resolve product performance issues
- Provide end-to-end solutions for customers
- Implement coordinated solutions including peripherals and applications software
- Guide and train users on preventive maintenance and configurations
- Help customers utilize high-end features of Agilent's systems and software
- Collaborate with the sales team for tailored consulting based on customer needs
- Participate in training courses to stay updated on technical knowledge
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
- French – Basic
Benefits
Bonuses & Incentives
- Agilent Result Bonus
Competitive Pay
- Stock Purchase Plan
Other Benefits
- Life Insurance
Retirement Plans
- Pension
Healthcare & Fitness
- Healthcare
Mental Health Support
- Employee Assistance Program
Team Events
- Company activities
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Customer Support Engineer - Molecular spectroscopy and Lab Informatics(m/w/x)
Installing and optimizing analytical instruments and associated software for life science, diagnostic, and applied market laboratories. Academic degree in science or engineering, analytical techniques knowledge, and German/English communication skills essential. Agilent Result Bonus, Stock Purchase Plan.
Requirements
- Academic degree in science or engineering
- Good knowledge in analytical techniques and method development
- User experience in instrument data software and problem-solving skills
- Strong drive to learn and expand skills
- Excellent written and verbal communication skills in German and English
- Founded knowledge related to network and database infrastructure
- Strong attention to detail and processes
- Valid driver’s license and access to a reliable vehicle
Tasks
- Install and optimize hardware, software, and network products
- Perform maintenance and repairs on equipment
- Diagnose and resolve product performance issues
- Provide end-to-end solutions for customers
- Implement coordinated solutions including peripherals and applications software
- Guide and train users on preventive maintenance and configurations
- Help customers utilize high-end features of Agilent's systems and software
- Collaborate with the sales team for tailored consulting based on customer needs
- Participate in training courses to stay updated on technical knowledge
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
- French – Basic
Benefits
Bonuses & Incentives
- Agilent Result Bonus
Competitive Pay
- Stock Purchase Plan
Other Benefits
- Life Insurance
Retirement Plans
- Pension
Healthcare & Fitness
- Healthcare
Mental Health Support
- Employee Assistance Program
Team Events
- Company activities
About the Company
Agilent Technologies
Industry
Manufacturing
Description
The company provides life science, diagnostic, and applied market laboratories worldwide with instruments, services, and expertise.
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- Agilent Technologies
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