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Customer Support Engineer - Lab Informatics and Chromatography(m/w/x)
Installing, optimizing, and repairing lab informatics and chromatography systems for life science and diagnostic clients. Knowledge in analytical techniques and method development essential. Agilent Result Bonus, Stock Purchase Plan.
Requirements
- Academic degree in science, engineering, or informatics
- Good knowledge in analytical techniques and method development
- User experience in instrument data analysis software
- Valid driver’s license and access to a reliable vehicle
- Strong drive to learn and expand skills
- Excellent written and verbal communication skills in French and English
- Strong attention to detail and processes
Tasks
- Provide hands-on technical support to customers
- Install and optimize hardware, software, and network products
- Perform maintenance and repairs on equipment
- Diagnose and resolve product performance issues
- Deliver end-to-end solutions for customers
- Guide and train users on preventive maintenance and configurations
- Assist users in utilizing high-end features of Agilent's systems
- Collaborate with the sales team for tailored consulting
- Participate in training courses to stay updated on products
Education
- Bachelor's degree
Languages
- French – Business Fluent
- English – Business Fluent
- German – Basic
Benefits
Bonuses & Incentives
- Agilent Result Bonus
Competitive Pay
- Stock Purchase Plan
Other Benefits
- Life Insurance
Retirement Plans
- Pension
Healthcare & Fitness
- Healthcare
Mental Health Support
- Employee Assistance Program
Team Events
- Company activities
Flexible Working
- Remote work option
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Customer Support Engineer - Lab Informatics and Chromatography(m/w/x)
Installing, optimizing, and repairing lab informatics and chromatography systems for life science and diagnostic clients. Knowledge in analytical techniques and method development essential. Agilent Result Bonus, Stock Purchase Plan.
Requirements
- Academic degree in science, engineering, or informatics
- Good knowledge in analytical techniques and method development
- User experience in instrument data analysis software
- Valid driver’s license and access to a reliable vehicle
- Strong drive to learn and expand skills
- Excellent written and verbal communication skills in French and English
- Strong attention to detail and processes
Tasks
- Provide hands-on technical support to customers
- Install and optimize hardware, software, and network products
- Perform maintenance and repairs on equipment
- Diagnose and resolve product performance issues
- Deliver end-to-end solutions for customers
- Guide and train users on preventive maintenance and configurations
- Assist users in utilizing high-end features of Agilent's systems
- Collaborate with the sales team for tailored consulting
- Participate in training courses to stay updated on products
Education
- Bachelor's degree
Languages
- French – Business Fluent
- English – Business Fluent
- German – Basic
Benefits
Bonuses & Incentives
- Agilent Result Bonus
Competitive Pay
- Stock Purchase Plan
Other Benefits
- Life Insurance
Retirement Plans
- Pension
Healthcare & Fitness
- Healthcare
Mental Health Support
- Employee Assistance Program
Team Events
- Company activities
Flexible Working
- Remote work option
About the Company
Agilent Technologies
Industry
Healthcare
Description
The company provides life science, diagnostic, and applied market laboratories worldwide with instruments, services, and expertise.
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