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AG
Agilent Technologies
28d ago

Customer Support Engineer - Lab Informatics and Chromatography(m/w/x)

Lausanne
Full-timeWith Home Office

Description

As a Customer Support Engineer, you will provide essential technical support to clients in various labs across Switzerland, ensuring effective use of Agilent's advanced systems. This role involves troubleshooting, training users, and collaborating with sales to meet customer needs.

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Requirements

  • •Academic degree in science, engineering, or informatics
  • •Good knowledge in analytical techniques and method development
  • •User experience in instrument data analysis software
  • •Valid driver’s license and access to a reliable vehicle
  • •Strong drive to learn and expand skills
  • •Excellent written and verbal communication skills in French and English
  • •Strong attention to detail and processes

Education

Bachelor's degree

Tasks

  • •Provide hands-on technical support to customers
  • •Install and optimize hardware, software, and network products
  • •Perform maintenance and repairs on equipment
  • •Diagnose and resolve product performance issues
  • •Deliver end-to-end solutions for customers
  • •Guide and train users on preventive maintenance and configurations
  • •Assist users in utilizing high-end features of Agilent's systems
  • •Collaborate with the sales team for tailored consulting
  • •Participate in training courses to stay updated on products

Languages

French – Business Fluent

English – Business Fluent

German – Basic

Benefits

Bonuses & Incentives

  • •Agilent Result Bonus

Competitive Pay

  • •Stock Purchase Plan

Other Benefits

  • •Life Insurance

Retirement Plans

  • •Pension

Healthcare & Fitness

  • •Healthcare

Mental Health Support

  • •Employee Assistance Program

Team Events

  • •Company activities

Flexible Working

  • •Remote work option
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