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AG
Agilent Technologies
28d ago

Customer Support Engineer - Molecular spectroscopy and Lab Informatics(m/w/x)

Lausanne
Full-timeWith Home OfficeExperienced

Description

As a Customer Support Engineer, you will play a vital role in assisting customers in Switzerland by resolving technical issues and ensuring they maximize the benefits of Agilent's advanced systems. Your responsibilities will include installing and optimizing products, providing training, and collaborating with the sales team to address specific customer needs.

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Requirements

  • •Academic degree in science or engineering
  • •Good knowledge in analytical techniques and method development
  • •User experience in instrument data software and problem-solving skills
  • •Strong drive to learn and expand skills
  • •Excellent written and verbal communication skills in German and English
  • •Founded knowledge related to network and database infrastructure
  • •Strong attention to detail and processes
  • •Valid driver’s license and access to a reliable vehicle

Education

Bachelor's degree

Work Experience

approx. 1 - 4 years

Tasks

  • •Install and optimize hardware, software, and network products
  • •Perform maintenance and repairs on equipment
  • •Diagnose and resolve product performance issues
  • •Provide end-to-end solutions for customers
  • •Implement coordinated solutions including peripherals and applications software
  • •Guide and train users on preventive maintenance and configurations
  • •Help customers utilize high-end features of Agilent's systems and software
  • •Collaborate with the sales team for tailored consulting based on customer needs
  • •Participate in training courses to stay updated on technical knowledge

Languages

German – Business Fluent

English – Business Fluent

French – Basic

Benefits

Bonuses & Incentives

  • •Agilent Result Bonus

Competitive Pay

  • •Stock Purchase Plan

Other Benefits

  • •Life Insurance

Retirement Plans

  • •Pension

Healthcare & Fitness

  • •Healthcare

Mental Health Support

  • •Employee Assistance Program

Team Events

  • •Company activities
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