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Customer Support Engineer - Lab Informatics and Chromatography(m/w/x)
Installing, optimizing, and repairing lab informatics and chromatography systems for life science and diagnostic clients. Knowledge in analytical techniques and method development essential. Agilent Result Bonus, Stock Purchase Plan.
Requirements
- Academic degree in science, engineering, or informatics
- Good knowledge in analytical techniques and method development
- User experience in instrument data analysis software
- Valid driver’s license and access to a reliable vehicle
- Strong drive to learn and expand skills
- Excellent written and verbal communication skills in French and English
- Strong attention to detail and processes
Tasks
- Provide hands-on technical support to customers
- Install and optimize hardware, software, and network products
- Perform maintenance and repairs on equipment
- Diagnose and resolve product performance issues
- Deliver end-to-end solutions for customers
- Guide and train users on preventive maintenance and configurations
- Assist users in utilizing high-end features of Agilent's systems
- Collaborate with the sales team for tailored consulting
- Participate in training courses to stay updated on products
Education
- Bachelor's degree
Languages
- French – Business Fluent
- English – Business Fluent
- German – Basic
Benefits
Bonuses & Incentives
- Agilent Result Bonus
Competitive Pay
- Stock Purchase Plan
Other Benefits
- Life Insurance
Retirement Plans
- Pension
Healthcare & Fitness
- Healthcare
Mental Health Support
- Employee Assistance Program
Team Events
- Company activities
Flexible Working
- Remote work option
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Customer Support Engineer - Lab Informatics and Chromatography(m/w/x)
Installing, optimizing, and repairing lab informatics and chromatography systems for life science and diagnostic clients. Knowledge in analytical techniques and method development essential. Agilent Result Bonus, Stock Purchase Plan.
Requirements
- Academic degree in science, engineering, or informatics
- Good knowledge in analytical techniques and method development
- User experience in instrument data analysis software
- Valid driver’s license and access to a reliable vehicle
- Strong drive to learn and expand skills
- Excellent written and verbal communication skills in French and English
- Strong attention to detail and processes
Tasks
- Provide hands-on technical support to customers
- Install and optimize hardware, software, and network products
- Perform maintenance and repairs on equipment
- Diagnose and resolve product performance issues
- Deliver end-to-end solutions for customers
- Guide and train users on preventive maintenance and configurations
- Assist users in utilizing high-end features of Agilent's systems
- Collaborate with the sales team for tailored consulting
- Participate in training courses to stay updated on products
Education
- Bachelor's degree
Languages
- French – Business Fluent
- English – Business Fluent
- German – Basic
Benefits
Bonuses & Incentives
- Agilent Result Bonus
Competitive Pay
- Stock Purchase Plan
Other Benefits
- Life Insurance
Retirement Plans
- Pension
Healthcare & Fitness
- Healthcare
Mental Health Support
- Employee Assistance Program
Team Events
- Company activities
Flexible Working
- Remote work option
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Agilent Technologies
Industry
Healthcare
Description
The company provides life science, diagnostic, and applied market laboratories worldwide with instruments, services, and expertise.
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