Moss
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperienced
Berlin
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WUWundermart
Customer Success Manager(m/w/x)
Berlin
Full-timeWith Home OfficeManagement
Nejo AI Summary
Driving turnover and implementing upselling for smart self-service shops at hotel lobbies. Customer Success or Account Manager experience, with data analysis skills, required. Unlimited vacation days, learning budget.
Requirements
- Proactive mindset and customer success passion
- Experience as Customer Success or Account Manager
- Experience in data analysis and reporting
- Proficiency with CRM systems
- Strong verbal adaptability and communication skills
- Fluency in English and German
- Bachelor’s Degree in Business, Communication, or related field
- Valid driver’s license
- Affinity with the hospitality industry (plus)
- Willingness to travel in DACH region
- Residence in or around Berlin (preferred)
Tasks
- Manage financial performance for an assigned customer portfolio
- Drive daily turnover growth through internal collaboration
- Implement new upselling initiatives across regional groups
- Coordinate shop-opening activities within the North Germany region
- Lead customer onboarding and seamless integration processes
- Conduct regular performance reviews and relationship management meetings
- Provide tailored solutions based on unique customer needs
- Analyze success metrics and feedback to improve processes
- Maintain accurate records within the CRM system
- Measure customer satisfaction using NPS tools
- Execute tasks with a focus on follow-through and results
Work Experience
- 2 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- CRM systems
- HubSpot
Benefits
Other Benefits
- Growth and professional development
More Vacation Days
- Unlimited vacation days
Additional Allowances
- Travel reimbursement
Learning & Development
- Learning budget
Team Events
- Regular team events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Wundermart and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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WUWundermart
Customer Success Manager(m/w/x)
Berlin
Full-timeWith Home OfficeManagement
Nejo AI Summary
Driving turnover and implementing upselling for smart self-service shops at hotel lobbies. Customer Success or Account Manager experience, with data analysis skills, required. Unlimited vacation days, learning budget.
Requirements
- Proactive mindset and customer success passion
- Experience as Customer Success or Account Manager
- Experience in data analysis and reporting
- Proficiency with CRM systems
- Strong verbal adaptability and communication skills
- Fluency in English and German
- Bachelor’s Degree in Business, Communication, or related field
- Valid driver’s license
- Affinity with the hospitality industry (plus)
- Willingness to travel in DACH region
- Residence in or around Berlin (preferred)
Tasks
- Manage financial performance for an assigned customer portfolio
- Drive daily turnover growth through internal collaboration
- Implement new upselling initiatives across regional groups
- Coordinate shop-opening activities within the North Germany region
- Lead customer onboarding and seamless integration processes
- Conduct regular performance reviews and relationship management meetings
- Provide tailored solutions based on unique customer needs
- Analyze success metrics and feedback to improve processes
- Maintain accurate records within the CRM system
- Measure customer satisfaction using NPS tools
- Execute tasks with a focus on follow-through and results
Work Experience
- 2 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- CRM systems
- HubSpot
Benefits
Other Benefits
- Growth and professional development
More Vacation Days
- Unlimited vacation days
Additional Allowances
- Travel reimbursement
Learning & Development
- Learning budget
Team Events
- Regular team events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Wundermart and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Wundermart
Industry
Retail
Description
The company operates smart self-service shops in hotel lobbies across North Rhine-Westphalia.
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