Moss
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperienced
Berlin
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36360Learning
Customer Success Manager(m/w/x)
Berlin
Full-timeRemoteExperienced
Nejo AI Summary
Managing implementation teams and supporting clients with digital training strategy for a collaborative learning LMS. 3-4 years Customer Success experience in SaaS, with native German and fluent English proficiency required. 1 month parental leave for second parent.
Requirements
- 3-4 years experience in Customer Success, ideally SaaS-industry
- Native German and fluent English proficiency
- Proactiveness and results-oriented work preference
- Client portfolio prioritization and management capability
- Clear and concise communication skills (written/oral)
- Strong interest in digital industry, education, e-learning
- Enthusiasm for company culture
Tasks
- Manage the implementation team
- Support customers during software launch
- Act as a project manager for local language
- Support clients with digital training strategy
- Ensure contract renewals
- Coordinate technical and educational resources
- Ensure business impact of the solution
- Work with the local sales team
- Liaise with customer success colleagues in Europe and US
- Master the product
- Master corporate culture
- Familiarize with CS team processes and tools
- Participate in customer meetings with CSMs
- Host customer meetings
- Gather feedback from peers
- Start new projects with clients
- Participate in regular Discovery Meetings
- Identify features impacting team activity
- Define learning transformation roadmaps
- Identify resources for roadmap achievement
- Define retro-planning for solution initiatives
- Vouch for solution initiatives
- Identify customer use-cases
- Document customer use-cases
- Develop trusting client relationships
- Maintain direct contact with client top management
- Work with Account Managers
- Identify new project opportunities
- Reduce customer churn
- Identify at-risk customers
- Implement remedial action plans
- Identify strong client leaders
- Develop good business practices
- Share good business practices with the CS team
Work Experience
- 3 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Native
- English – Business Fluent
Benefits
Flexible Working
- Flexible hours
- Work From Home perks
Generous Parental Leave
- 1 month parental leave for second parent
Mental Health Support
- Mental Health ERG
Sustainability Focus
- Environmental/Sustainability ERG
Other Benefits
- Women ERG
- LGBTQIA2S+ ERG
Family Support
- Parents ERG
Informal Culture
- Ethnic Diversity ERG
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of 360Learning and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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36360Learning
Customer Success Manager(m/w/x)
Berlin
Full-timeRemoteExperienced
Nejo AI Summary
Managing implementation teams and supporting clients with digital training strategy for a collaborative learning LMS. 3-4 years Customer Success experience in SaaS, with native German and fluent English proficiency required. 1 month parental leave for second parent.
Requirements
- 3-4 years experience in Customer Success, ideally SaaS-industry
- Native German and fluent English proficiency
- Proactiveness and results-oriented work preference
- Client portfolio prioritization and management capability
- Clear and concise communication skills (written/oral)
- Strong interest in digital industry, education, e-learning
- Enthusiasm for company culture
Tasks
- Manage the implementation team
- Support customers during software launch
- Act as a project manager for local language
- Support clients with digital training strategy
- Ensure contract renewals
- Coordinate technical and educational resources
- Ensure business impact of the solution
- Work with the local sales team
- Liaise with customer success colleagues in Europe and US
- Master the product
- Master corporate culture
- Familiarize with CS team processes and tools
- Participate in customer meetings with CSMs
- Host customer meetings
- Gather feedback from peers
- Start new projects with clients
- Participate in regular Discovery Meetings
- Identify features impacting team activity
- Define learning transformation roadmaps
- Identify resources for roadmap achievement
- Define retro-planning for solution initiatives
- Vouch for solution initiatives
- Identify customer use-cases
- Document customer use-cases
- Develop trusting client relationships
- Maintain direct contact with client top management
- Work with Account Managers
- Identify new project opportunities
- Reduce customer churn
- Identify at-risk customers
- Implement remedial action plans
- Identify strong client leaders
- Develop good business practices
- Share good business practices with the CS team
Work Experience
- 3 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Native
- English – Business Fluent
Benefits
Flexible Working
- Flexible hours
- Work From Home perks
Generous Parental Leave
- 1 month parental leave for second parent
Mental Health Support
- Mental Health ERG
Sustainability Focus
- Environmental/Sustainability ERG
Other Benefits
- Women ERG
- LGBTQIA2S+ ERG
Family Support
- Parents ERG
Informal Culture
- Ethnic Diversity ERG
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of 360Learning and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
360Learning
Industry
Education
Description
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth.
Not a perfect match?
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