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TE
TELUS Health
27d ago

Customer Success Manager(m/w/x)

Berlin
Full-timeWith Home OfficeExperienced

Description

As a Customer Success Manager, you will engage with clients to ensure successful adoption of the TELUS Health platform, focusing on long-term value and proactive problem-solving to enhance their experience.

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Requirements

  • At least 2 years of experience in Customer Success or a similar field
  • Native German speaker with strong communication skills in English and one additional language (French, Italian, or Spanish)
  • Analytical skills to identify trends and make predictions based on data
  • Strong prioritization skills
  • Passion for understanding customers and helping them succeed

Work Experience

2 - 5 years

Tasks

  • Support customers in adopting the TELUS Health platform
  • Act as a trusted partner for existing clients
  • Manage a portfolio of customers to retain and grow accounts
  • Understand customers' needs and ensure KPIs are met
  • Define collaboration strategies with regular touchpoints
  • Proactively address potential challenges and offer solutions
  • Create requirement-specific solutions with clients
  • Support service implementation and onboarding

Languages

GermanNative

EnglishBusiness Fluent

Benefits

Healthcare & Fitness

  • Additional health insurance coverage
  • Subsidy for UrbanSportsClub membership

Flexible Working

  • 30 days of remote work allowance

More Vacation Days

  • Up to 33 days annual vacation allowance
  • Extra vacation days on December 24th and 31st

Additional Allowances

  • 70 EUR monthly cashback for daily expenses
  • Self-development days allowance

Learning & Development

  • 500 EUR yearly personal learning budget

Team Events

  • Team events
  • Company events

Bonuses & Incentives

  • Referral bonus

Mental Health Support

  • Employee Assistance Programme for mental well-being
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of TELUS Health and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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