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GR
grape
3h ago

Customer Success Intern(m/w/x)

Zürich
Full-timeInternshipWith Home Office

Description

You will drive the customer journey from onboarding to renewal by managing operational tasks, analyzing feedback, and optimizing the tools that power the company's success strategy.

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Requirements

  • Fluent German and English proficiency
  • Ongoing or completed university studies
  • Independent and team-oriented work style
  • Proactive mindset and strategic thinking
  • Clear communication of insights
  • Strong attention to detail

Education

Currently in higher education

Tasks

  • Manage customers throughout the full lifecycle
  • Prepare for business reviews and case studies
  • Track and analyze performance metrics
  • Run NPS campaigns and customer feedback surveys
  • Coordinate customer support tickets internally
  • Improve the Planhat software environment
  • Evaluate and recommend new operational tools
  • Create and maintain training materials
  • Develop support documentation
  • Handle invoicing and related administrative tasks
  • Optimize customer success processes
  • Implement tools for tracking OKRs

Languages

GermanBusiness Fluent

EnglishBasic

Benefits

Flexible Working

  • Flexible working hours
  • Hybrid work schedule

Purpose-Driven Work

  • Empowering workplace

Additional Allowances

  • Monthly internet allowance

Startup Environment

  • Supportive work environment

Mental Health Support

  • Mental health sessions

Corporate Discounts

  • Health and wellness discounts

Team Events

  • Monthly team events
  • Bi-annual team retreats

Public Transport Subsidies

  • SBB half fare card

More Vacation Days

  • 27 days paid vacation
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of grape and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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