Philips
Customer Service Support Officer with Italian, French and German(m/w/x)
Full-timeOn-siteExperienced
Gland
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PHPhilips
Customer Service Support Officer with Italian and French(m/w/x)
Gland
Full-timeOn-siteExperienced
Nejo AI Summary
Incident report processing, coordinating service engineers for resolution, and phone/digital assistance in French and Italian. Excellent French and good Italian skills, plus solid commercial customer service experience required. Work with Salesforce/Servicemax or SAP systems.
Requirements
- Excellent written and spoken communication skills in French
- Good understanding of Italian
- Good understanding of German or English
- Solid commercial background and hands-on experience in customer service
- Proficiency in MS Office, and ideally in Salesforce/Servicemax or SAP
- Independent, structured, and customer-oriented approach
- High level of flexibility, commitment, and hands-on mentality
- Conscientious, responsible, and team-oriented working style
Tasks
- Receive and process incident reports
- Coordinate service engineers for incident resolution
- Provide telephone and digital assistance to customers in French
- Support customers in Italian as needed
- Collaborate with service managers and contracts department
- Invoice and book service orders
Work Experience
- approx. 1 - 4 years
Education
- Compulsory education
Languages
- French – Native
- Italian – Business Fluent
- German – Basic
- English – Basic
Tools & Technologies
- MS Office
- Salesforce
- Servicemax
- SAP
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Philips and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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PHPhilips
Customer Service Support Officer with Italian and French(m/w/x)
Gland
Full-timeOn-siteExperienced
Nejo AI Summary
Incident report processing, coordinating service engineers for resolution, and phone/digital assistance in French and Italian. Excellent French and good Italian skills, plus solid commercial customer service experience required. Work with Salesforce/Servicemax or SAP systems.
Requirements
- Excellent written and spoken communication skills in French
- Good understanding of Italian
- Good understanding of German or English
- Solid commercial background and hands-on experience in customer service
- Proficiency in MS Office, and ideally in Salesforce/Servicemax or SAP
- Independent, structured, and customer-oriented approach
- High level of flexibility, commitment, and hands-on mentality
- Conscientious, responsible, and team-oriented working style
Tasks
- Receive and process incident reports
- Coordinate service engineers for incident resolution
- Provide telephone and digital assistance to customers in French
- Support customers in Italian as needed
- Collaborate with service managers and contracts department
- Invoice and book service orders
Work Experience
- approx. 1 - 4 years
Education
- Compulsory education
Languages
- French – Native
- Italian – Business Fluent
- German – Basic
- English – Basic
Tools & Technologies
- MS Office
- Salesforce
- Servicemax
- SAP
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Philips and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Philips
Industry
Healthcare
Description
Das Unternehmen trägt durch innovative Lösungen zur Verbesserung der Lebensqualität von 3 Milliarden Menschen bei.
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