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PH
Philips
last mo.

Customer Service Support Officer with Italian and French(m/w/x)

Gland
Full-timeOn-siteExperienced

Description

In this role, you will ensure customer satisfaction by managing service incident reports and coordinating with technicians. Your day-to-day responsibilities will involve providing exceptional support to French-speaking customers, with additional assistance in Italian.

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Requirements

  • •Excellent written and spoken communication skills in French
  • •Good understanding of Italian
  • •Good understanding of German or English
  • •Solid commercial background and hands-on experience in customer service
  • •Proficiency in MS Office, and ideally in Salesforce/Servicemax or SAP
  • •Independent, structured, and customer-oriented approach
  • •High level of flexibility, commitment, and hands-on mentality
  • •Conscientious, responsible, and team-oriented working style

Work Experience

approx. 1 - 4 years

Tasks

  • •Receive and process incident reports
  • •Coordinate service engineers for incident resolution
  • •Provide telephone and digital assistance to customers in French
  • •Support customers in Italian as needed
  • •Collaborate with service managers and contracts department
  • •Invoice and book service orders

Tools & Technologies

MS OfficeSalesforceServicemaxSAP

Languages

French – Native

Italian – Business Fluent

German – Basic

English – Basic

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