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PH
Philips
last mo.

Customer Service Support Officer with Italian, French and German(m/w/x)

Gland
Full-timeOn-siteExperienced

Description

In this role, you will manage service incident reports and coordinate technicians while delivering exceptional support to customers in French, Italian, and German. Your efforts will be crucial in ensuring customer satisfaction and smooth operations.

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Requirements

  • •Excellent written and spoken communication skills in French and Italian
  • •Good understanding of German
  • •Solid commercial background
  • •Hands-on experience in customer service
  • •Proficiency in MS Office
  • •Ideally proficiency in Salesforce/Servicemax or SAP
  • •Independent, structured, and customer-oriented approach
  • •Excellent communication skills
  • •High level of flexibility and commitment
  • •Hands-on mentality
  • •Conscientious and responsible working style
  • •Team-oriented working style

Work Experience

approx. 1 - 4 years

Tasks

  • •Receive and process service incident reports
  • •Coordinate with service technicians
  • •Provide telephone and digital support to customers in French
  • •Assist customers in Italian and German
  • •Collaborate with service managers and the contracts department
  • •Invoice and book service orders

Tools & Technologies

MS OfficeSalesforceServicemaxSAP

Languages

French – Native

Italian – Native

German – Basic

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