Guess Europe Sagl
Product Developer Jewellery(m/w/x)
Full-timeOn-siteExperienced
Bioggio
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GUGuess Europe Sagl
Customer Service Specialist Jewellery(m/w/x)
Bioggio
Full-timeOn-siteExperienced
Nejo AI Summary
Coordinating wholesale customer service for Italian and other European markets, managing sample orders and pricelists. AS400 or Stealth experience required. 4-day work week, company car for private use.
Requirements
- At least 3 years' experience in similar field
- AS400 or Stealth experience
- University Degree
- Excellent written and spoken English
- Any other European language (plus)
- Expert Excel skills
- Strong experience using analytical systems
- Proactive goal orientation
- Problem-solving mindset
- Excellent execution skills
- High respect of deadlines
- Strong organizational skills
- Open-mindedness
- Team player
- Ability to manage stressful situations
- Associate experience
Tasks
- Execute and coordinate customer service activities in wholesale direct markets, especially Italy
- Provide Guess partners with necessary tools and information
- Assist customer service activities for other wholesale markets
- Supervise sample orders and follow up on shipments
- Communicate pricelist information
- Manage and monitor daily incoming orders
- Check order notes, typologies, delivery terms, invoicing data, and destinations
- Set up new customer data and check reliability with Credit Department and Sales Team
- Update existing customer master database
- Support the sales team with digital platform issues
- Send order confirmations
- Manage shipments for assigned clients, including pre-shipment documents and proforma invoices
- Manage master instructions for customer special requirements, interacting with all involved company areas
- Resolve claims, return and replacement requests, and credit notes
- Verify payment terms and commercial conditions for reorders
- Release goods for shipments and follow delivery flow for reorders
- Ensure fluent shipping activity for POP materials
- Provide customers with invoices, packing lists, and pickup details
- Prepare orders/shipments reports for agencies
- Monitor credit and blocks status
- Interface with sales, finance, credit, logistics, marketing, IT, retail, and pricing departments
- Maintain front and back-end systems for the jewellery line
Work Experience
- 3 years
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- English – Native
- Basque – Basic
Tools & Technologies
- AS400
- Stealth
- Excel
- analytical systems
Benefits
Informal Culture
- International, fresh, dynamic working environment
Mental Health Support
- Physical and mental health programs
Team Events
- Arts, sports, and social events
Learning & Development
- Training and development platform
Corporate Discounts
- Product discounts
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Guess Europe Sagl and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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GUGuess Europe Sagl
Customer Service Specialist Jewellery(m/w/x)
Bioggio
Full-timeOn-siteExperienced
Nejo AI Summary
Coordinating wholesale customer service for Italian and other European markets, managing sample orders and pricelists. AS400 or Stealth experience required. 4-day work week, company car for private use.
Requirements
- At least 3 years' experience in similar field
- AS400 or Stealth experience
- University Degree
- Excellent written and spoken English
- Any other European language (plus)
- Expert Excel skills
- Strong experience using analytical systems
- Proactive goal orientation
- Problem-solving mindset
- Excellent execution skills
- High respect of deadlines
- Strong organizational skills
- Open-mindedness
- Team player
- Ability to manage stressful situations
- Associate experience
Tasks
- Execute and coordinate customer service activities in wholesale direct markets, especially Italy
- Provide Guess partners with necessary tools and information
- Assist customer service activities for other wholesale markets
- Supervise sample orders and follow up on shipments
- Communicate pricelist information
- Manage and monitor daily incoming orders
- Check order notes, typologies, delivery terms, invoicing data, and destinations
- Set up new customer data and check reliability with Credit Department and Sales Team
- Update existing customer master database
- Support the sales team with digital platform issues
- Send order confirmations
- Manage shipments for assigned clients, including pre-shipment documents and proforma invoices
- Manage master instructions for customer special requirements, interacting with all involved company areas
- Resolve claims, return and replacement requests, and credit notes
- Verify payment terms and commercial conditions for reorders
- Release goods for shipments and follow delivery flow for reorders
- Ensure fluent shipping activity for POP materials
- Provide customers with invoices, packing lists, and pickup details
- Prepare orders/shipments reports for agencies
- Monitor credit and blocks status
- Interface with sales, finance, credit, logistics, marketing, IT, retail, and pricing departments
- Maintain front and back-end systems for the jewellery line
Work Experience
- 3 years
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- English – Native
- Basque – Basic
Tools & Technologies
- AS400
- Stealth
- Excel
- analytical systems
Benefits
Informal Culture
- International, fresh, dynamic working environment
Mental Health Support
- Physical and mental health programs
Team Events
- Arts, sports, and social events
Learning & Development
- Training and development platform
Corporate Discounts
- Product discounts
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Guess Europe Sagl and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Guess Europe Sagl
Industry
Fashion
Description
GUESS steht seit 1981 für trendbewusste Mode und ikonischen Denim. Als international erfolgreiche Lifestyle-Marke verbindet das Unternehmen Fashion, Lifestyle und ein modernes Markenerlebnis.
Not a perfect match?
- Guess Europe Sagl
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