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Customer Service Business Product Owner(m/w/x)
Driving customer service product strategy, translating global marketing strategies into user stories within an Agile Release Train for healthcare access. 5+ years Pharma/Biotech industry experience and international technology transformations required. Focus on AI and automation opportunities for marketing capabilities.
Requirements
- VACC leadership in decentralized environments
- Synthesis of complex technical topics
- 5+ years Pharma/Biotech industry experience
- Expertise in Marketing Strategy domains
- 5+ years international technology transformations
- Product Owner experience in SAFe
- Experience in DevOps environments
- Experience with CRM and Marketing Automation
- Expertise in Lean methodologies
- Exceptional English communication skills
- Ability to facilitate difficult conversations
- University degree, ideally MBA
- Ability to travel globally
Tasks
- Translate global marketing strategies into user stories
- Prioritize backlogs to drive enterprise value
- Serve as the primary business expert within the Agile Release Train
- Collaborate with IT and external vendors for product delivery
- Identify AI and automation opportunities for marketing capabilities
- Design end-to-end processes and standard operating procedures
- Manage global product roll-outs and training sessions
- Track and analyze product performance through KPIs
- Align with Solution Owners to ensure ecosystem integration
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- SAFe
- DevOps
- CRM
- Salesforce Marketing Cloud
- Adobe
- Veeva
- Six Sigma
- Kaizen
Not a perfect match?
- RocheFull-timeOn-siteSeniorBasel
- Roche
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Customer Service Business Product Owner(m/w/x)
Driving customer service product strategy, translating global marketing strategies into user stories within an Agile Release Train for healthcare access. 5+ years Pharma/Biotech industry experience and international technology transformations required. Focus on AI and automation opportunities for marketing capabilities.
Requirements
- VACC leadership in decentralized environments
- Synthesis of complex technical topics
- 5+ years Pharma/Biotech industry experience
- Expertise in Marketing Strategy domains
- 5+ years international technology transformations
- Product Owner experience in SAFe
- Experience in DevOps environments
- Experience with CRM and Marketing Automation
- Expertise in Lean methodologies
- Exceptional English communication skills
- Ability to facilitate difficult conversations
- University degree, ideally MBA
- Ability to travel globally
Tasks
- Translate global marketing strategies into user stories
- Prioritize backlogs to drive enterprise value
- Serve as the primary business expert within the Agile Release Train
- Collaborate with IT and external vendors for product delivery
- Identify AI and automation opportunities for marketing capabilities
- Design end-to-end processes and standard operating procedures
- Manage global product roll-outs and training sessions
- Track and analyze product performance through KPIs
- Align with Solution Owners to ensure ecosystem integration
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- SAFe
- DevOps
- CRM
- Salesforce Marketing Cloud
- Adobe
- Veeva
- Six Sigma
- Kaizen
About the Company
Roche
Industry
Healthcare
Description
The company is dedicated to advancing science and ensuring access to healthcare for everyone.
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