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RORoche

Customer Service Business Product Owner(m/w/x)

Basel
Full-timeOn-siteSenior
AI/ML

Driving customer service product strategy, translating global marketing strategies into user stories within an Agile Release Train for healthcare access. 5+ years Pharma/Biotech industry experience and international technology transformations required. Focus on AI and automation opportunities for marketing capabilities.

Requirements

  • VACC leadership in decentralized environments
  • Synthesis of complex technical topics
  • 5+ years Pharma/Biotech industry experience
  • Expertise in Marketing Strategy domains
  • 5+ years international technology transformations
  • Product Owner experience in SAFe
  • Experience in DevOps environments
  • Experience with CRM and Marketing Automation
  • Expertise in Lean methodologies
  • Exceptional English communication skills
  • Ability to facilitate difficult conversations
  • University degree, ideally MBA
  • Ability to travel globally

Tasks

  • Translate global marketing strategies into user stories
  • Prioritize backlogs to drive enterprise value
  • Serve as the primary business expert within the Agile Release Train
  • Collaborate with IT and external vendors for product delivery
  • Identify AI and automation opportunities for marketing capabilities
  • Design end-to-end processes and standard operating procedures
  • Manage global product roll-outs and training sessions
  • Track and analyze product performance through KPIs
  • Align with Solution Owners to ensure ecosystem integration

Work Experience

  • 5 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • EnglishBusiness Fluent

Tools & Technologies

  • SAFe
  • DevOps
  • CRM
  • Salesforce Marketing Cloud
  • Adobe
  • Veeva
  • Six Sigma
  • Kaizen
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Roche and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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