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Airbus Operations GmbH
14d ago

Customer Resolution Manager(m/w/x)

Hamburg
Full-timeWith Home OfficeExperienced

Description

You will lead shifts and manage the end-to-end delivery of critical aircraft parts, ensuring grounded planes return to service by optimizing procurement and driving operational improvements.

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Requirements

  • Degree in Business, Engineering, or related discipline
  • Experience in logistics or supply chain
  • Team player mindset
  • Experience managing complex material orders
  • Operational leadership and team motivation skills
  • Knowledge of aviation aftermarket data
  • Proactive problem-solving mindset
  • Excellent communication and conflict management skills
  • Digital mindset and data management skills
  • Negotiation level English language skills
  • Compliance awareness and integrity

Education

Bachelor's degree

Tasks

  • Provide functional guidance and operational leadership
  • Lead assigned shifts for the AOG team
  • Manage the full lifecycle of customer material orders
  • Source and expedite critical aircraft parts
  • Escalate procurement needs to partners or production
  • Facilitate global delivery of spare parts
  • Use technical and commercial data to resolve grounded aircraft situations
  • Prioritize daily workloads to handle high-priority cases
  • Respond to inquiries regarding Satair and Airbus services
  • Challenge existing processes to define enhanced standards
  • Enhance customer satisfaction and internal communication

Languages

EnglishBusiness Fluent

Benefits

Flexible Working

  • Hybrid working
  • Flex-time
  • Job sharing
  • Flexible working arrangements

Generous Parental Leave

  • Maternity and paternity leave

Learning & Development

  • Personalized development plans
  • Learning solutions portfolio

Career Advancement

  • Internal mobility opportunities

Healthcare & Fitness

  • Health insurance

Mental Health Support

  • Well-being programs
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Airbus Operations GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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