Boeing Distribution Services ISC GmbH
Team Lead - Customer Support (Level 4)(m/w/x)
Full-timeWith HomeofficeSenior
Norderstedt
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BOBoeing Distribution Services ISC GmbH
Customer Support Specialist(m/w/x)
Norderstedt
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Managing international accounts for aviation consumables, overseeing order processing and logistics. 2+ years customer service experience in aviation or wholesale required. 30 days paid vacation, flex time.
Requirements
- Commercial training in logistics, wholesale, or related field
- 2+ years customer service experience in aviation or wholesale
- Initial experience in after sales and order resolution
- Solid written and spoken English skills
- Proficiency in common ERP and CRM tools (Desirable)
- Proficiency with MS Office package and Excel (Desirable)
- Familiarity with international customer bases (Desirable)
- Ability to manage competing priorities (Desirable)
- Enjoyment of customer contact and independent work (Desirable)
- Legal authorization to work in Germany
Tasks
- Support internal customers selling aviation consumables
- Manage international accounts from order to payment
- Ensure fulfillment of all agreed services
- Process and administer customer orders
- Monitor deadlines daily with materials and shipping
- Ensure on-time delivery of spare parts
- Update customers regularly on order status
- Coordinate and manage order changes
- Monitor returns and process customer complaints
- Act as the primary contact for escalations
- Resolve claims by involving appropriate stakeholders
Education
- Vocational certification
Languages
- English – Business Fluent
Tools & Technologies
- ERP
- CRM
- SAP
- Salesforce
- MS Office
- Excel
Benefits
Flexible Working
- Flex time
Competitive Pay
- Annual salary reviews
More Vacation Days
- 30 days paid vacation
Other Benefits
- Capital-forming benefits
Additional Allowances
- Childcare allowance
Retirement Plans
- Company pension plan
Informal Culture
- International work environment
Learning & Development
- Tailored training opportunities
Free or Subsidized Food
- In-house cafeteria
- Subsidized meals
Public Transport Subsidies
- HVV ProfiTicket subsidy
Parking & Commuter Benefits
- Free employee parking
- Free e-charging stations
Company Bike
- Bicycle leasing
Healthcare & Fitness
- Subsidized EGYM Wellpass membership
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Boeing Distribution Services ISC GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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BOBoeing Distribution Services ISC GmbH
Customer Support Specialist(m/w/x)
Norderstedt
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Managing international accounts for aviation consumables, overseeing order processing and logistics. 2+ years customer service experience in aviation or wholesale required. 30 days paid vacation, flex time.
Requirements
- Commercial training in logistics, wholesale, or related field
- 2+ years customer service experience in aviation or wholesale
- Initial experience in after sales and order resolution
- Solid written and spoken English skills
- Proficiency in common ERP and CRM tools (Desirable)
- Proficiency with MS Office package and Excel (Desirable)
- Familiarity with international customer bases (Desirable)
- Ability to manage competing priorities (Desirable)
- Enjoyment of customer contact and independent work (Desirable)
- Legal authorization to work in Germany
Tasks
- Support internal customers selling aviation consumables
- Manage international accounts from order to payment
- Ensure fulfillment of all agreed services
- Process and administer customer orders
- Monitor deadlines daily with materials and shipping
- Ensure on-time delivery of spare parts
- Update customers regularly on order status
- Coordinate and manage order changes
- Monitor returns and process customer complaints
- Act as the primary contact for escalations
- Resolve claims by involving appropriate stakeholders
Education
- Vocational certification
Languages
- English – Business Fluent
Tools & Technologies
- ERP
- CRM
- SAP
- Salesforce
- MS Office
- Excel
Benefits
Flexible Working
- Flex time
Competitive Pay
- Annual salary reviews
More Vacation Days
- 30 days paid vacation
Other Benefits
- Capital-forming benefits
Additional Allowances
- Childcare allowance
Retirement Plans
- Company pension plan
Informal Culture
- International work environment
Learning & Development
- Tailored training opportunities
Free or Subsidized Food
- In-house cafeteria
- Subsidized meals
Public Transport Subsidies
- HVV ProfiTicket subsidy
Parking & Commuter Benefits
- Free employee parking
- Free e-charging stations
Company Bike
- Bicycle leasing
Healthcare & Fitness
- Subsidized EGYM Wellpass membership
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Boeing Distribution Services ISC GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Boeing Distribution Services ISC GmbH
Industry
Logistics
Description
The company strives to be the premier Parts Distributor in Aerospace and Defense, delivering unmatched quality, capability, and service.
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