EOS GmbH Electro Optical Systems
Sales Process Manager(m/w/x)
Full-timeOn-siteExperienced
Krailling
New Job?Nejo!
The AI Job Search Engine
CACarl Zeiss Meditec AG
CRM Salesforce Service Process Manager(m/w/x)
München
Full-timeOn-siteSenior
Nejo AI Summary
Salesforce CRM implementation for ophthalmology and microsurgery service processes. 3+ years Salesforce project management experience and certification required. Work in a century-old ophthalmology and microsurgery firm.
Requirements
- Bachelor’s degree in business administration, information technology, service or related field
- 10+ years of total experience in Sales, Service, Business or IT background
- 3+ years in Salesforce project management
- Certification in Salesforce administration or development
- Proven experience in Salesforce CRM management and implementation
- Strong understanding of service processes in medical technology
- Any certification related to project management is an advantage
- Practical experience with PM tools such as JIRA / MS Project
- Advanced Microsoft Excel skills
- Willingness to travel as needed
- Excellent planning and strategic skills
- Organized and meticulous in work
- Excellent communication and interpersonal skills
- Ability to work collaboratively in a fast-paced environment
- Dynamic and adaptable mindset
- Professional and deadline-oriented
- Ability to multitask and manage several projects
Tasks
- Support Salesforce CRM implementation workstreams
- Provide insights to align input within the HQ Service department
- Translate strategic and operational service requirements into project deliverables
- Participate in workstreams to collect and define user stories
- Assist service teams during the transition and post-implementation phases
- Collaborate with stakeholders to refine service process flow
- Ensure compliance and execution quality through training and consulting
- Lead training sessions and workshops for country teams
- Incorporate learnings from the implementation phase into ongoing activities
- Identify opportunities for process improvement through feedback analysis
- Integrate Salesforce capabilities into medical service offerings
- Collaborate with global HQ to understand demand and service requirements
- Gather insights from country organizations to enhance Salesforce effectiveness
- Stay updated on Salesforce best practices and industry trends
Work Experience
- 10 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Salesforce
- JIRA
- MS Project
- Microsoft Excel
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Carl Zeiss Meditec AG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- AutoScout24
Salesforce CRM Developer(m/w/x)
Full-timeOn-siteExperiencedMünchen - Klüber Lubrication München GmbH & Co. KG
CRM Consultant / Specialist SAP CX(m/w/x)
Full-timeOn-siteExperiencedMünchen - ServiceNow
CRM Architect(m/w/x)
Full-timeOn-siteSeniorMünchen - 0100 Harman Becker Automotive Systems GmbH
Procurement Manager – Digitalization & Processes(m/w/x)
Full-timeOn-siteSeniorGarching bei München
CACarl Zeiss Meditec AG
CRM Salesforce Service Process Manager(m/w/x)
München
Full-timeOn-siteSenior
Nejo AI Summary
Salesforce CRM implementation for ophthalmology and microsurgery service processes. 3+ years Salesforce project management experience and certification required. Work in a century-old ophthalmology and microsurgery firm.
Requirements
- Bachelor’s degree in business administration, information technology, service or related field
- 10+ years of total experience in Sales, Service, Business or IT background
- 3+ years in Salesforce project management
- Certification in Salesforce administration or development
- Proven experience in Salesforce CRM management and implementation
- Strong understanding of service processes in medical technology
- Any certification related to project management is an advantage
- Practical experience with PM tools such as JIRA / MS Project
- Advanced Microsoft Excel skills
- Willingness to travel as needed
- Excellent planning and strategic skills
- Organized and meticulous in work
- Excellent communication and interpersonal skills
- Ability to work collaboratively in a fast-paced environment
- Dynamic and adaptable mindset
- Professional and deadline-oriented
- Ability to multitask and manage several projects
Tasks
- Support Salesforce CRM implementation workstreams
- Provide insights to align input within the HQ Service department
- Translate strategic and operational service requirements into project deliverables
- Participate in workstreams to collect and define user stories
- Assist service teams during the transition and post-implementation phases
- Collaborate with stakeholders to refine service process flow
- Ensure compliance and execution quality through training and consulting
- Lead training sessions and workshops for country teams
- Incorporate learnings from the implementation phase into ongoing activities
- Identify opportunities for process improvement through feedback analysis
- Integrate Salesforce capabilities into medical service offerings
- Collaborate with global HQ to understand demand and service requirements
- Gather insights from country organizations to enhance Salesforce effectiveness
- Stay updated on Salesforce best practices and industry trends
Work Experience
- 10 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Salesforce
- JIRA
- MS Project
- Microsoft Excel
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Carl Zeiss Meditec AG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Carl Zeiss Meditec AG
Industry
Healthcare
Description
The company has been driving progress in ophthalmology and microsurgery for over 100 years, improving patients' lives worldwide.
Not a perfect match?
- EOS GmbH Electro Optical Systems
Sales Process Manager(m/w/x)
Full-timeOn-siteExperiencedKrailling - AutoScout24
Salesforce CRM Developer(m/w/x)
Full-timeOn-siteExperiencedMünchen - Klüber Lubrication München GmbH & Co. KG
CRM Consultant / Specialist SAP CX(m/w/x)
Full-timeOn-siteExperiencedMünchen - ServiceNow
CRM Architect(m/w/x)
Full-timeOn-siteSeniorMünchen - 0100 Harman Becker Automotive Systems GmbH
Procurement Manager – Digitalization & Processes(m/w/x)
Full-timeOn-siteSeniorGarching bei München