ServiceNow
Senior Digital Solution Consultant(m/w/x)
Full-timeOn-siteSenior
München
New Job?Nejo!
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Designing end-to-end CRM solutions with ServiceNow Industry products for enterprise customers. AI integration and CRM transformation leadership required. Support for senior VP+ stakeholders, expert advice on operations optimization.
Requirements
- AI integration experience
- End-to-end CRM transformation leadership
- CRM platform rollout execution
- Change management in CRM programs
- Presales Architect experience
- Solution Architect experience
- Platform Architect experience
- Principal Consultant experience
- Service management understanding
- Customer service processes understanding
- ServiceNow CSM familiarity
- ServiceNow FSM familiarity
- Willingness to learn ServiceNow
- Strategic problem-solving skills
- Project completion drive
- Excellent communication skills
- Stakeholder engagement ability
- Stakeholder influence ability
- Integration understanding
- Data models understanding
- Process automation understanding
- Technical concept communication
- Best-in-class user experience delivery
- Focus on ease of use
- Focus on logical process flows
- Focus on accessibility
- Focus on productivity
- Business process analysis
- Workflow diagram creation
- Requirement documentation
- Salesforce certifications preferred
- ServiceNow certifications preferred
Tasks
- Support enterprise customers throughout their ServiceNow journey
- Define business value and tailor end-to-end solution architecture
- Engage with senior VP+ stakeholders to understand goals and challenges
- Provide expert advice on optimizing operations with ServiceNow
- Design and architect solutions using ServiceNow Industry products
- Align solutions with business requirements and best practices
- Focus on service management, customer service, automation, and user experience
- Analyze current state and identify process improvement options
- Solve complex problems and improve ways of working
- Collaborate with IT, operations, business stakeholders, and product teams
- Ensure solutions are aligned with business needs
- Position effective cross-product solutions for the industry
- Develop plans for adopting Industry Best Practices
- Lead in configuration, customization, and implementation of ServiceNow solutions
- Stay updated on emerging industry and competitive trends
- Share knowledge of ServiceNow capabilities and best practices
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- AI
- CRM
- Salesforce
- Microsoft
- Pegasystems
- ServiceNow
- Customer Service Management (CSM)
- Field Service Management (FSM)
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of ServiceNow and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Designing end-to-end CRM solutions with ServiceNow Industry products for enterprise customers. AI integration and CRM transformation leadership required. Support for senior VP+ stakeholders, expert advice on operations optimization.
Requirements
- AI integration experience
- End-to-end CRM transformation leadership
- CRM platform rollout execution
- Change management in CRM programs
- Presales Architect experience
- Solution Architect experience
- Platform Architect experience
- Principal Consultant experience
- Service management understanding
- Customer service processes understanding
- ServiceNow CSM familiarity
- ServiceNow FSM familiarity
- Willingness to learn ServiceNow
- Strategic problem-solving skills
- Project completion drive
- Excellent communication skills
- Stakeholder engagement ability
- Stakeholder influence ability
- Integration understanding
- Data models understanding
- Process automation understanding
- Technical concept communication
- Best-in-class user experience delivery
- Focus on ease of use
- Focus on logical process flows
- Focus on accessibility
- Focus on productivity
- Business process analysis
- Workflow diagram creation
- Requirement documentation
- Salesforce certifications preferred
- ServiceNow certifications preferred
Tasks
- Support enterprise customers throughout their ServiceNow journey
- Define business value and tailor end-to-end solution architecture
- Engage with senior VP+ stakeholders to understand goals and challenges
- Provide expert advice on optimizing operations with ServiceNow
- Design and architect solutions using ServiceNow Industry products
- Align solutions with business requirements and best practices
- Focus on service management, customer service, automation, and user experience
- Analyze current state and identify process improvement options
- Solve complex problems and improve ways of working
- Collaborate with IT, operations, business stakeholders, and product teams
- Ensure solutions are aligned with business needs
- Position effective cross-product solutions for the industry
- Develop plans for adopting Industry Best Practices
- Lead in configuration, customization, and implementation of ServiceNow solutions
- Stay updated on emerging industry and competitive trends
- Share knowledge of ServiceNow capabilities and best practices
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- AI
- CRM
- Salesforce
- Microsoft
- Pegasystems
- ServiceNow
- Customer Service Management (CSM)
- Field Service Management (FSM)
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of ServiceNow and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
ServiceNow
Industry
IT
Description
The company brings innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.
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