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Chain IQ Group AG
yesterday

Client Engagement Manager(m/w/x)

Zürich
Full-timeOn-siteExperienced

Description

You will drive the strategic success of client accounts by balancing commercial performance with relationship management, ensuring the company delivers long-term value through executive-level engagement.

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Requirements

  • •Degree in Computer Science or equivalent
  • •At least 3 years of experience
  • •Proficiency in Python and Django
  • •Experience with AWS or Azure
  • •Strong communication and teamwork skills
  • •Fluent English and basic German

Education

Bachelor's degree

Work Experience

3 years

Tasks

  • •Develop the account strategy and development plan
  • •Align client objectives with contractual commitments
  • •Guide strategic initiatives and transformation roadmaps
  • •Represent the company in executive-level forums
  • •Build trusted relationships with key stakeholders
  • •Monitor stakeholder satisfaction and address risks
  • •Lead strategic governance forums and reviews
  • •Create client documentation following company standards
  • •Oversee contractually agreed KPIs and satisfaction outcomes
  • •Implement corrective actions for underperformance
  • •Manage account-level commercial performance and P&L
  • •Monitor profitability and savings delivery
  • •Support contract negotiations and business development
  • •Align internal teams with the account strategy
  • •Set priorities and resolve cross-functional conflicts
  • •Provide strategic direction to service delivery managers
  • •Oversee high-impact risks affecting client relationships
  • •Act as the primary internal escalation point

Tools & Technologies

PythonDjangoAWSAzure

Languages

English – Business Fluent

German – Basic

Benefits

Startup Environment

  • •Dynamic and international environment
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