CGM
Manager - AI Enabled Customer Support(m/w/x)
Full-timeWith HomeofficeManagement
Koblenz
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CGCGM
Change Enablement Lead(m/w/x)
Koblenz
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Transforming IT operations, support, and service delivery teams with AI-driven software. Several years of change management experience required. Flexible hybrid work, in-house academy.
Requirements
- Several years of experience in change management, organizational enablement, or transformation programs, ideally in IT, software, or professional services
- Excellent academic background, preferably from a leading university, ideally in business administration, business psychology, business informatics, organizational development, or comparable field
- Proven success in implementing and driving adoption of new processes, tools, or technologies in distributed and international teams
- Strong communication and facilitation skills, ability to engage convincingly and reliably across different organizational levels
- Structured, KPI-driven approach with focus on milestones, escalation paths, and measurable implementation success
- High affinity for digital and AI-driven ways of working, ability to make change understandable and foster acceptance of new ways of working
Tasks
- Plan and manage change initiatives
- Manage enablement initiatives
- Drive transformation of support teams
- Drive transformation of service delivery teams
- Drive transformation of IT operations teams
- Define clear success criteria for rollouts
- Define adoption KPIs
- Design training programs
- Establish enablement programs
- Identify resistance early
- Support stakeholders constructively
- Align with country teams
- Align with business unit teams
- Collaborate with process owners
- Collaborate with knowledge teams
- Collaborate with local leadership
- Build communication loops
- Build feedback loops
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Benefits
Flexible Working
- Flexible hybrid work
Modern Office
- Fully equipped workspaces
Team Events
- Summer parties
- Christmas celebrations
Learning & Development
- In-house academy
- Professional development support
Free or Subsidized Food
- Healthy canteen meals
Healthcare & Fitness
- On-site gym
- Weekly fitness classes
Childcare
- On-site daycare
Corporate Discounts
- Corporate benefits
Company Bike
- Job bike option
Retirement Plans
- Company pension schemes
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of CGM and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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CGCGM
Change Enablement Lead(m/w/x)
Koblenz
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Transforming IT operations, support, and service delivery teams with AI-driven software. Several years of change management experience required. Flexible hybrid work, in-house academy.
Requirements
- Several years of experience in change management, organizational enablement, or transformation programs, ideally in IT, software, or professional services
- Excellent academic background, preferably from a leading university, ideally in business administration, business psychology, business informatics, organizational development, or comparable field
- Proven success in implementing and driving adoption of new processes, tools, or technologies in distributed and international teams
- Strong communication and facilitation skills, ability to engage convincingly and reliably across different organizational levels
- Structured, KPI-driven approach with focus on milestones, escalation paths, and measurable implementation success
- High affinity for digital and AI-driven ways of working, ability to make change understandable and foster acceptance of new ways of working
Tasks
- Plan and manage change initiatives
- Manage enablement initiatives
- Drive transformation of support teams
- Drive transformation of service delivery teams
- Drive transformation of IT operations teams
- Define clear success criteria for rollouts
- Define adoption KPIs
- Design training programs
- Establish enablement programs
- Identify resistance early
- Support stakeholders constructively
- Align with country teams
- Align with business unit teams
- Collaborate with process owners
- Collaborate with knowledge teams
- Collaborate with local leadership
- Build communication loops
- Build feedback loops
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Benefits
Flexible Working
- Flexible hybrid work
Modern Office
- Fully equipped workspaces
Team Events
- Summer parties
- Christmas celebrations
Learning & Development
- In-house academy
- Professional development support
Free or Subsidized Food
- Healthy canteen meals
Healthcare & Fitness
- On-site gym
- Weekly fitness classes
Childcare
- On-site daycare
Corporate Discounts
- Corporate benefits
Company Bike
- Job bike option
Retirement Plans
- Company pension schemes
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of CGM and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
CGM
Industry
Healthcare
Description
Das Unternehmen ist ein führendes Unternehmen im Bereich Softwarelösungen für das Gesundheitswesen und beschäftigt über 9.000 Mitarbeitende.
Not a perfect match?
- CGM
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Full-timeWith HomeofficeSeniorKoblenz