Seven Education
Head of Support(m/w/x)
Full-timeWith HomeofficeSenior
Wien, Hamburg, Berlin, Koblenz
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CGCGM
Manager - AI Enabled Customer Support(m/w/x)
Koblenz
Full-timeWith Home OfficeManagement
AI/ML
Nejo AI Summary
Developing automated customer interaction platforms and intelligent routing systems for healthcare software at provider with 9,000+ employees. 3-5+ years IT/consulting experience in healthcare or SaaS environments required. International focus, global infrastructure design.
Requirements
- Outstanding academic background in business or technology
- 3–5+ years experience in IT or consulting
- Experience in healthcare, SaaS, or regulated environments
- Solid understanding of AI support ecosystem
- Conceptual strength and implementation mindset
- Experience leading cross-functional initiatives
- Fluency in English and German
- Strong ownership mentality and customer focus
Tasks
- Lead the international AI-enabled support strategy
- Design global support infrastructure and platforms
- Improve customer experience and interaction models
- Identify and implement AI support use cases
- Develop automation and intelligent routing solutions
- Collaborate with Product, IT, and Engineering teams
- Define and track key service KPIs
- Monitor automation rates and efficiency gains
- Build an AI-focused support enablement team
Work Experience
- 3 - 5 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- LLMs
- chatbots
- virtual agents
- automation
- knowledge systems
- workflow orchestration
- analytics
- SaaS
Benefits
Learning & Development
- Tailored training programs
- Individual development opportunities
- Professional development opportunities
Ergonomic Workplace
- Ergonomic workspaces
Team Events
- Internal events and activities
- On-site and remote events
Informal Culture
- Creative freedom
Job Security
- Long-term perspectives
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of CGM and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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CGCGM
Manager - AI Enabled Customer Support(m/w/x)
Koblenz
Full-timeWith Home OfficeManagement
AI/ML
Nejo AI Summary
Developing automated customer interaction platforms and intelligent routing systems for healthcare software at provider with 9,000+ employees. 3-5+ years IT/consulting experience in healthcare or SaaS environments required. International focus, global infrastructure design.
Requirements
- Outstanding academic background in business or technology
- 3–5+ years experience in IT or consulting
- Experience in healthcare, SaaS, or regulated environments
- Solid understanding of AI support ecosystem
- Conceptual strength and implementation mindset
- Experience leading cross-functional initiatives
- Fluency in English and German
- Strong ownership mentality and customer focus
Tasks
- Lead the international AI-enabled support strategy
- Design global support infrastructure and platforms
- Improve customer experience and interaction models
- Identify and implement AI support use cases
- Develop automation and intelligent routing solutions
- Collaborate with Product, IT, and Engineering teams
- Define and track key service KPIs
- Monitor automation rates and efficiency gains
- Build an AI-focused support enablement team
Work Experience
- 3 - 5 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- LLMs
- chatbots
- virtual agents
- automation
- knowledge systems
- workflow orchestration
- analytics
- SaaS
Benefits
Learning & Development
- Tailored training programs
- Individual development opportunities
- Professional development opportunities
Ergonomic Workplace
- Ergonomic workspaces
Team Events
- Internal events and activities
- On-site and remote events
Informal Culture
- Creative freedom
Job Security
- Long-term perspectives
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of CGM and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
CGM
Industry
Healthcare
Description
Das Unternehmen ist ein führendes Unternehmen im Bereich Softwarelösungen für das Gesundheitswesen und beschäftigt über 9.000 Mitarbeitende.
Not a perfect match?
- Seven Education
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