CGT Operational Excellence Coordinator/Investigator(m/w/x)

Description

You will drive operational quality by leading complex investigations and root cause analyses. Your day-to-day involves tracking compliance and identifying process gaps to ensure clients receive consistent excellence.

Requirements

• •Degree in Computer Science or related field
• •At least 3 years of experience in Python development
• •Proficiency in Django or Flask frameworks
• •Experience with PostgreSQL or similar relational databases
• •Familiarity with Docker and Kubernetes
• •Strong problem-solving skills and teamwork
• •Fluent English communication skills

Tasks

• •Lead investigations and perform root cause analyses
• •Close deviations and conduct effectiveness checks
• •Guide co-investigators and operational staff on investigations
• •Escalate issues and identify mitigation strategies
• •Report investigation trends to management and quality staff
• •Create and expedite client incident investigation reports
• •Participate in calls with customers as required
• •Suggest and analyze corrective and preventative actions
• •Collaborate with vendors to complete investigations
• •Track and communicate regional process improvements
• •Facilitate regional continuous improvement events
• •Collect data for operations and management reviews
• •Identify and report quality management system deficiencies
• •Spot process gaps within company procedures
• •Coordinate closely with quality managers and directors
• •Perform weekly metrics on the CAPA system
• •Conduct weekly follow-ups on issues and CAPAs
• •Support quality assurance and control activities
• •Assist with the CGT Driver Excellence Program

Tools & Technologies