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Operations Excellence Engineer 1(m/w/x)
Root cause analysis and automation tool deployment for cybersecurity operations. 1-2 years Python or PowerShell coding experience required. Equity for all employees, 30 days annual leave.
Requirements
- Foundational troubleshooting and problem-solving capabilities
- 1–2 years of coding experience in Python or PowerShell
- Basic knowledge of enterprise IT infrastructure
- Familiarity with ticketing systems and task management tools
- Effective communication and documentation skills
- 0–2 years in technical operations or process improvement roles
- Bachelor’s degree in a relevant field or equivalent technical experience
Tasks
- Perform root cause analysis for operational issues
- Implement corrective actions for operational issues
- Assist in developing automation tools to improve workflows
- Deploy automation tools to enhance team efficiency
- Document operational processes
- Contribute to internal knowledge bases
- Collaborate with GTS2 stakeholders for process improvements
- Participate in requirement gathering for new tools
- Test new tools or enhancements
- Provide support for customer cases and escalate as necessary
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Python
- PowerShell
- Zendesk
- Jira
Benefits
Competitive Pay
- Equity for all employees
More Vacation Days
- 30 days annual leave
Purpose-Driven Work
- Paid volunteering days off
Retirement Plans
- Pension plan: BaV Direktversicherung and VwL Vermögenswirksame Leistungen
Learning & Development
- Training and career development programs
Mental Health Support
- Robust Employee Assistance Program (EAP) with mental health service
Family Support
- Fertility support
Generous Parental Leave
- Paid parental leave
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Operations Excellence Engineer 1(m/w/x)
Root cause analysis and automation tool deployment for cybersecurity operations. 1-2 years Python or PowerShell coding experience required. Equity for all employees, 30 days annual leave.
Requirements
- Foundational troubleshooting and problem-solving capabilities
- 1–2 years of coding experience in Python or PowerShell
- Basic knowledge of enterprise IT infrastructure
- Familiarity with ticketing systems and task management tools
- Effective communication and documentation skills
- 0–2 years in technical operations or process improvement roles
- Bachelor’s degree in a relevant field or equivalent technical experience
Tasks
- Perform root cause analysis for operational issues
- Implement corrective actions for operational issues
- Assist in developing automation tools to improve workflows
- Deploy automation tools to enhance team efficiency
- Document operational processes
- Contribute to internal knowledge bases
- Collaborate with GTS2 stakeholders for process improvements
- Participate in requirement gathering for new tools
- Test new tools or enhancements
- Provide support for customer cases and escalate as necessary
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Python
- PowerShell
- Zendesk
- Jira
Benefits
Competitive Pay
- Equity for all employees
More Vacation Days
- 30 days annual leave
Purpose-Driven Work
- Paid volunteering days off
Retirement Plans
- Pension plan: BaV Direktversicherung and VwL Vermögenswirksame Leistungen
Learning & Development
- Training and career development programs
Mental Health Support
- Robust Employee Assistance Program (EAP) with mental health service
Family Support
- Fertility support
Generous Parental Leave
- Paid parental leave
About the Company
Arctic Wolf Networks Germany GmbH
Industry
IT
Description
Das Unternehmen ist ein führender Anbieter im Bereich Sicherheit und schützt sensible Daten, während es sich für die Bekämpfung von Cyberrisiken einsetzt.
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