Description

You will drive operational excellence by optimizing business systems and supporting end users. Your day-to-day involves solving complex system issues and designing smarter processes for the company.

Requirements

• •Minimum of a bachelor’s degree
• •5+ years relevant work experience in Service environment preferred
• •2+ years experience in medical device company Service function preferred
• •Proficient understanding of CRM & ERP business systems
• •Proficient understanding of AI solutions and automation tools
• •Proficient understanding of process mining applications
• •Experience with EDI and Business Analysis/Reporting tools preferred
• •Proficiency in all Microsoft Office applications
• •Ability to work independently, multitask, and prioritize
• •Ability to work effectively in cross-functional teams
• •Strong understanding of core business processes
• •Strong attention to detail and organizational skills
• •Effective analytical, troubleshooting, and problem-solving skills
• •Strong communication and interpersonal skills
• •Fluency in English

Tasks

• •Design and optimize business processes
• •Analyze user needs to recommend solutions
• •Identify root causes of production issues
• •Provide daily functional support to users
• •Maintain customer, price, and material master data
• •Manage system tables and configurations
• •Partner with IT on system enhancements
• •Monitor and resolve reported application issues
• •Evaluate metrics to improve productivity
• •Develop user requirements and functional specifications
• •Create and execute comprehensive test plans
• •Conduct integration and user acceptance testing
• •Produce and maintain process training documentation
• •Deliver operational training to end users
• •Document standard operating procedures
• •Implement best practices for business processes

Tools & Technologies