Business Process Specialist(m/w/x)

Description

You will drive operational excellence by optimizing business processes and providing vital system support. Your day-to-day involves bridging the gap between user needs and technical solutions to enhance efficiency.

Requirements

• •Minimum of a bachelor’s degree
• •5+ years relevant service work experience preferred
• •2+ years medical device service experience preferred
• •Proficient understanding of CRM and ERP systems
• •Proficient understanding of AI and automation tools
• •Proficient understanding of process mining applications
• •Experience with EDI and reporting tools preferred
• •Proficiency in Microsoft Office applications
• •Independent work, multitasking, and prioritization skills
• •Ability to work in cross-functional teams
• •Strong understanding of diverse business processes
• •Strong attention to detail and organization
• •Effective analytical and problem-solving skills
• •Strong communication and interpersonal skills
• •Fluency in English

Tasks

• •Optimize and implement efficient business processes
• •Identify and develop new business system solutions
• •Analyze user needs to recommend system standards
• •Determine root causes for production issues
• •Provide daily operational support to service users
• •Maintain customer, price, and material master data
• •Manage system tables and configurations
• •Partner with IT to define future requirements
• •Monitor and escalate reported application issues
• •Evaluate metrics to improve productivity and quality
• •Create user requirements and functional specifications
• •Develop and execute comprehensive test plans
• •Conduct integration and user acceptance testing
• •Create and maintain process training documentation
• •Train end users on operational business systems
• •Document standard operating procedures and best practices
• •Represent the department throughout project lifecycles

Tools & Technologies