Description

In this role, you will ensure a seamless experience for new and existing Staffbase customers by leading implementations, managing projects, and providing training. The focus will be on understanding customer needs and applying best practices to enhance their adoption of the platform.

Requirements

• •Familiarity with Software-as-a-Service solutions
• •Experience with enterprise-scale deployments
• •Expertise in application functionality, business deployment cycles, and account management
• •Project management experience
• •Self-motivated team player
• •3 years of consulting experience
• •Minimum 3 years of client-facing experience
• •Passion for cloud technologies
• •Communications background (nice to have)

Tasks

• •Lead new customer implementations of Staffbase
• •Manage project plans and resources for onboarding and growth phases
• •Develop deployment, change management, and adoption plans for each engagement
• •Communicate implementation status, issues, risks, and efforts clearly
• •Build and maintain in-depth knowledge of core products
• •Understand customer use cases and apply best practices for implementations
• •Incorporate industry and functional best practices for advanced packages
• •Establish and oversee initial adoption and training for customers
• •Troubleshoot and resolve customer issues during implementation
• •Collaborate with Sales and CSMs to integrate Staffbase into client architecture
• •Identify growth and expansion opportunities with existing customers
• •Act as the voice of the customer and provide feedback for improvements

Benefits