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Staffbase
20d ago

Enterprise Customer Success Manager(m/w/x)

Chemnitz
Full-timeWith Home OfficeExperienced
AI/ML

Description

As an Enterprise Customer Success Manager, you will build strong relationships with customers, guiding them through renewals and helping them maximize their use of the platform. This role involves monitoring customer health, identifying growth opportunities, and providing proactive support to ensure long-term success.

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Requirements

  • •3+ years in Customer Success, Account Management, or hybrid Sales/CS role within SaaS
  • •Business fluent in German and English
  • •Proven experience owning a revenue quota with a track record of meeting or exceeding targets
  • •Comfort navigating contract discussions and commercial negotiations
  • •Ability to discuss business value, ROI, and long-term strategy
  • •Ability to manage high-stakes situations
  • •Exceptional presentation skills, capable of leading Executive Business Reviews
  • •Experience with CRM tools, e.g., Salesforce, Gainsight, HubSpot is a plus
  • •Background in HR Tech or Internal Communications is also a plus

Work Experience

3 years

Tasks

  • •Build and maintain strong relationships with customers
  • •Lead regular check-ins and business reviews
  • •Guide customers through the renewal process
  • •Monitor customer health and identify risks
  • •Develop actions to prevent churn
  • •Identify upsell and expansion opportunities
  • •Create structured account plans with goals and next steps
  • •Provide guidance on platform adoption and best practices
  • •Use insights to optimize customer platform experience
  • •Stay updated on product features and industry trends
  • •Share customer feedback with internal teams
  • •Support marketing initiatives like customer stories and events

Tools & Technologies

SalesforceGainsightHubSpot

Languages

German – Business Fluent

English – Business Fluent

Benefits

Flexible Working

  • •Flexible working time models
  • •Yearly flex work allowance

More Vacation Days

  • •Pro rata fully paid Fridays off in August

Additional Allowances

  • •Monthly Wellbeing Allowance

Retirement Plans

  • •Company pension scheme

Purpose-Driven Work

  • •One day off for social project
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Staffbase and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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