Description

You will drive growth by managing a dedicated account portfolio, where you'll balance relationship building with strategic renewals and upsells to maximize the company's revenue and client success.

Requirements

• •Experience in sales, account management, or account expansion
• •Native German and fluent English skills
• •Minimum 3+ years relevant SaaS work experience
• •Strong business acumen and data analysis skills
• •Excellent communication, presentation, and relationship-building skills
• •Organizational and time-management skills
• •Self-starter with willingness to learn and adapt
• •Ability to work independently and within teams
• •Knowledge of market research and negotiating principles
• •Experience in a high growth company (Advantageous)
• •Bachelor degree in Economics, Marketing, or similar

Tasks

• •Manage a dedicated portfolio of customer accounts
• •Execute renewal contracts and upsell opportunities
• •Maintain and grow annual renewal rates
• •Establish strong relationships focused on client retention
• •Identify and close cross-sell and expansion opportunities
• •Collaborate with Customer Success teams to find growth
• •Provide insights to improve future client outcomes
• •Maximize total revenue while ensuring customer success
• •Articulate the company's value proposition clearly
• •Resolve customer issues and problems effectively
• •Develop comprehensive 'win' strategies for renewals
• •Negotiate strategies for medium and large accounts
• •Identify customer requirements and uncover roadblocks
• •Drive renewals to on-time closure
• •Create innovative retention plans for escalated clients
• •Negotiate pricing and contract durations
• •Generate renewal order forms and proposals
• •Maintain accurate pipelines using Salesforce, Planhat, and Clari

Tools & Technologies

Benefits