Camunda
Manager, Customer Success(m/w/x)
Full-timeRemoteSenior
from USD 277,500 / year
Wien
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ECecosio
Team Lead Customer Success Management(m/w/x)
Wien, München
Full-timeWith Home OfficeManagement
Nejo AI Summary
Leading a 4-person CSM team at B2B integration provider specializing in EDI, driving GRR. 2+ years leading a CSM/Strategic Account team in SaaS, with native German/English fluency required. Workations, annual personal development budget, home office allowance.
Requirements
- 2+ years leading Customer Success or Strategic Account Management team, ideally in SaaS
- Strong track record driving KPIs (GRR, expansion revenue)
- Proactive view of Customer Success as value-driver
- Ability to develop/implement ideas for customer satisfaction/product usage
- Native-level or professional fluency in German and English
- Proficiency in CRM tools and data analysis
- Experience/familiarity with EDI standards, E-Invoicing, global supply chain, or technical B2B SaaS solutions
- Experience managing/coaching geographically diverse teams
- Experience scaling CSM department during rapid growth
Tasks
- Lead and develop a team of 4 CSMs
- Steer team activities using data insights
- Align team performance with global growth targets
- Own Gross Revenue Retention (GRR)
- Identify cross-selling and up-selling opportunities
- Hand over opportunities to Account Management
- Collaborate with Account Management Team Lead
- Bridge client needs with technical delivery teams
- Iterate processes to increase product adoption
- Design workflows to decrease churn risk
- Conduct strategic client check-ins
- Conduct client business reviews
- Manage high-level escalations
- Maintain account health using analytics and tools
- Guide team focus proactively
Work Experience
2 years
Education
Bachelor's degreeORMaster's degree
Languages
German – Business FluentEnglish – Business Fluent
Tools & Technologies
SaaSCRMEDIE-Invoicing
Benefits
Flexible Working
- •Flexible working hours
Additional Allowances
- •Annual personal development budget
- •Home office allowance
Team Events
- •Regular events and trips
Workation & Sabbatical
- •Workations
Mental Health Support
- •Wellbeing support
- •Mental health resources
- •Employee assistance programs
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of ecosio and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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ECecosio
Team Lead Customer Success Management(m/w/x)
Wien, München
Full-timeWith Home OfficeManagement
Nejo AI Summary
Leading a 4-person CSM team at B2B integration provider specializing in EDI, driving GRR. 2+ years leading a CSM/Strategic Account team in SaaS, with native German/English fluency required. Workations, annual personal development budget, home office allowance.
Requirements
- 2+ years leading Customer Success or Strategic Account Management team, ideally in SaaS
- Strong track record driving KPIs (GRR, expansion revenue)
- Proactive view of Customer Success as value-driver
- Ability to develop/implement ideas for customer satisfaction/product usage
- Native-level or professional fluency in German and English
- Proficiency in CRM tools and data analysis
- Experience/familiarity with EDI standards, E-Invoicing, global supply chain, or technical B2B SaaS solutions
- Experience managing/coaching geographically diverse teams
- Experience scaling CSM department during rapid growth
Tasks
- Lead and develop a team of 4 CSMs
- Steer team activities using data insights
- Align team performance with global growth targets
- Own Gross Revenue Retention (GRR)
- Identify cross-selling and up-selling opportunities
- Hand over opportunities to Account Management
- Collaborate with Account Management Team Lead
- Bridge client needs with technical delivery teams
- Iterate processes to increase product adoption
- Design workflows to decrease churn risk
- Conduct strategic client check-ins
- Conduct client business reviews
- Manage high-level escalations
- Maintain account health using analytics and tools
- Guide team focus proactively
Work Experience
2 years
Education
Bachelor's degreeORMaster's degree
Languages
German – Business FluentEnglish – Business Fluent
Tools & Technologies
SaaSCRMEDIE-Invoicing
Benefits
Flexible Working
- •Flexible working hours
Additional Allowances
- •Annual personal development budget
- •Home office allowance
Team Events
- •Regular events and trips
Workation & Sabbatical
- •Workations
Mental Health Support
- •Wellbeing support
- •Mental health resources
- •Employee assistance programs
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of ecosio and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
ecosio
Industry
Sales
Description
The company is a leading provider of B2B integration, specializing in electronic data interchange (EDI), Web EDI, and e-invoicing.
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