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CA
Camunda
last mo.

Manager, Customer Success(m/w/x)

Wien
from USD 277,500 / year
Full-timeRemoteSenior

Description

In this role, you will lead a dedicated team of Customer Success Managers, focusing on enhancing customer retention and growth. Your day-to-day responsibilities will involve strategic planning, collaboration with various departments, and fostering a culture of continuous improvement.

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Requirements

  • •2+ years of experience in team leadership or people management
  • •6+ years in Customer Success or Strategic Account Management
  • •High operational rigor and attention to data quality, processes, and systems
  • •Experience driving 120+ NRR at a programmatic level
  • •Familiarity with success planning, value realization, and maturity assessment frameworks
  • •Strong coaching and mentorship skills
  • •Executive presence and experience influencing cross-functional leaders
  • •Experience using Gainsight, Salesforce, and other CS/CRM tooling
  • •German and English business fluent
  • •Domain expertise in automation, orchestration, digital transformation, or adjacent fields
  • •Expertise in our top verticals

Work Experience

6 years

Tasks

  • •Lead and coach a regional team of Customer Success Managers
  • •Foster a culture of curiosity, ownership, and measurable impact
  • •Drive customer retention and growth through structured success planning
  • •Ensure value realization and proactive risk management
  • •Partner with Sales, Product, and Technical Account Management
  • •Create seamless, value-driven customer journeys
  • •Translate business insights into coaching opportunities
  • •Implement operational improvements across the CS organization
  • •Model collaboration, transparency, and continuous improvement

Tools & Technologies

GainsightSalesforce

Languages

German – Business Fluent

English – Business Fluent

Benefits

Competitive Pay

  • •Equity through Virtual Stock Option Plan

Additional Allowances

  • •Home office budget
  • •Camundi Connection Budgets

Startup Environment

  • •Co-working space support

Workation & Sabbatical

  • •Flexible time off

Team Events

  • •Annual Kickoff events
  • •Team offsites

Healthcare & Fitness

  • •Locally tailored healthcare
  • •Annual fitness reimbursement

Mental Health Support

  • •Global mental wellbeing support

Retirement Plans

  • •Retirement and pension plans

Other Benefits

  • •Life and disability insurance

Learning & Development

  • •Self-driven learning budget
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