Next Job Abroad
German-speaking Customer Support Agent(m/w/x)
Full-timeOn-siteExperienced
Wien
New Job?Nejo!
Your personal AI career agent
NENext Job Abroad
German Customer and Sales Expert - High-End Tech Project(m/w/x)
Wien
Full-timeOn-siteEntry Level
Nejo AI Summary
Representing a premium American tech brand for German-speaking customers via phone, chat, and email. Native or C1 German fluency and advanced PC skills required. Full relocation support and paid training provided.
Requirements
- Native or C1-level fluency in German
- Solid B2 level in English
- Advanced PC knowledge
- Comfort with MS Office
- Typing speed >= 25 WPM with >= 80% accuracy
- Familiarity with MacOS and iOS ecosystems (plus)
- Ability to use positive language when resolving complaints
Tasks
- Represent a leading American technology brand
- Assist German-speaking customers via phone, chat, and email
- Guide customers through their buying journey
- Help customers decide on and find products
- Handle after-sales care and e-commerce complaints
- Process returns and cancellations
- Resolve delivery issues
- Undergo mandatory cross-skilling after 30 days
- Achieve high customer satisfaction (TMS)
- Increase booked call rate (BCR)
- Resolve issues on the first call (FCR)
Education
- Compulsory education
Languages
- German – Native
- English – Business Fluent
Tools & Technologies
- MS Office
- MacOS
- iOS
Benefits
Other Benefits
- Full relocation support
- 50% call-handling ramp-up
Learning & Development
- Paid training
Generous Parental Leave
- 1-week nesting period
Startup Environment
- High-energy workplace atmosphere
Healthcare & Fitness
- Private health insurance
- Wellness activities
Mental Health Support
- 24/7 psychological counseling
Mentorship & Coaching
- Comprehensive paid training period
Career Advancement
- Opportunities for Senior Specialist roles
- Opportunities for Management roles
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Next Job Abroad and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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NENext Job Abroad
German Customer and Sales Expert - High-End Tech Project(m/w/x)
Wien
Full-timeOn-siteEntry Level
Nejo AI Summary
Representing a premium American tech brand for German-speaking customers via phone, chat, and email. Native or C1 German fluency and advanced PC skills required. Full relocation support and paid training provided.
Requirements
- Native or C1-level fluency in German
- Solid B2 level in English
- Advanced PC knowledge
- Comfort with MS Office
- Typing speed >= 25 WPM with >= 80% accuracy
- Familiarity with MacOS and iOS ecosystems (plus)
- Ability to use positive language when resolving complaints
Tasks
- Represent a leading American technology brand
- Assist German-speaking customers via phone, chat, and email
- Guide customers through their buying journey
- Help customers decide on and find products
- Handle after-sales care and e-commerce complaints
- Process returns and cancellations
- Resolve delivery issues
- Undergo mandatory cross-skilling after 30 days
- Achieve high customer satisfaction (TMS)
- Increase booked call rate (BCR)
- Resolve issues on the first call (FCR)
Education
- Compulsory education
Languages
- German – Native
- English – Business Fluent
Tools & Technologies
- MS Office
- MacOS
- iOS
Benefits
Other Benefits
- Full relocation support
- 50% call-handling ramp-up
Learning & Development
- Paid training
Generous Parental Leave
- 1-week nesting period
Startup Environment
- High-energy workplace atmosphere
Healthcare & Fitness
- Private health insurance
- Wellness activities
Mental Health Support
- 24/7 psychological counseling
Mentorship & Coaching
- Comprehensive paid training period
Career Advancement
- Opportunities for Senior Specialist roles
- Opportunities for Management roles
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Next Job Abroad and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Next Job Abroad
Industry
IT
Description
Next Job Abroad facilitates international career opportunities for individuals, focusing on customer support roles in Greece.
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