Avantor
Customer Service Specialist(m/w/x)
Full-timeTemporary contractWith HomeofficeSenior
Wien
from 39,200 / year
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GAGalderma Austria
Customer Service Specialist(m/w/x)
Wien
from 42,400 / year
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Handling customer inquiries, sales, and order processing for aesthetic and dermocosmetic products at a dermatology product provider. Proven Customer Service Management experience and English/German fluency required. Bonus structure, hybrid work culture.
Requirements
- Professional level of education
- Fluency in English and German
- Proven experience in Customer Service Management
- Strong organization and time management skills
- First-rate problem-solving ability and conflict resolution skills
- Effective teamwork skills
- Analytical mindset for data-driven decision-making
- Business acumen in customer service management
- Dedication to exceptional customer service
Tasks
- Manage communication channels for customer inquiries and complaints
- Handle inbound and outbound customer sales and service
- Process and manage orders and product returns
- Ensure on-time delivery and address order processing irregularities
- Maintain customer data and conduct debtor control
- Respond to customer complaints and escalate issues as needed
- Allocate medical questions for cosmetics and prescription products
- Build and maintain strong customer relationships through excellent service
- Document customer interactions and transactions accurately
- Stay updated on product knowledge for accurate customer information
- Collaborate with other departments to enhance customer experience
- Attend training sessions and meetings as required
- Initiate process changes to improve customer care
- Oversee the Alpine Customer Service region in the manager's absence
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
- German – Business Fluent
Benefits
Competitive Pay
- Competitive compensation package
Bonuses & Incentives
- Bonus structure
Other Benefits
- Extended benefit package
Flexible Working
- Hybrid work culture
Career Advancement
- Personalized career path
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Galderma Austria and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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GAGalderma Austria
Customer Service Specialist(m/w/x)
Wien
from 42,400 / year
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Handling customer inquiries, sales, and order processing for aesthetic and dermocosmetic products at a dermatology product provider. Proven Customer Service Management experience and English/German fluency required. Bonus structure, hybrid work culture.
Requirements
- Professional level of education
- Fluency in English and German
- Proven experience in Customer Service Management
- Strong organization and time management skills
- First-rate problem-solving ability and conflict resolution skills
- Effective teamwork skills
- Analytical mindset for data-driven decision-making
- Business acumen in customer service management
- Dedication to exceptional customer service
Tasks
- Manage communication channels for customer inquiries and complaints
- Handle inbound and outbound customer sales and service
- Process and manage orders and product returns
- Ensure on-time delivery and address order processing irregularities
- Maintain customer data and conduct debtor control
- Respond to customer complaints and escalate issues as needed
- Allocate medical questions for cosmetics and prescription products
- Build and maintain strong customer relationships through excellent service
- Document customer interactions and transactions accurately
- Stay updated on product knowledge for accurate customer information
- Collaborate with other departments to enhance customer experience
- Attend training sessions and meetings as required
- Initiate process changes to improve customer care
- Oversee the Alpine Customer Service region in the manager's absence
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
- German – Business Fluent
Benefits
Competitive Pay
- Competitive compensation package
Bonuses & Incentives
- Bonus structure
Other Benefits
- Extended benefit package
Flexible Working
- Hybrid work culture
Career Advancement
- Personalized career path
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Galderma Austria and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Galderma Austria
Industry
Healthcare
Description
Galderma is a leading provider in dermatology, offering a science-based portfolio of aesthetic injections, dermocosmetic skincare, and therapeutic dermatology.
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