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CECencora

Customer Service Executive(m/w/x)

Schwechat
from 2,700 - 3,100 / month
Full-timeOn-siteExperienced

Processing global pharmaceutical logistics orders via email, phone, and online entry. Minimum 2 years customer service experience required. Home office one day a week.

Requirements

  • Post-secondary education or equivalent
  • Minimum 2 years customer service experience
  • Strong work ethic, responsibility, attention to detail
  • Proactive customer focus
  • Teamwork and independent work ability
  • Ability to multi-task in fast-paced environment
  • Self-starter, efficient, organized
  • High quality work under pressure and timely
  • Strong proficiency in Microsoft applications
  • Excellent problem solving ability
  • Clear communication in English and German

Tasks

  • Process orders via email, online entry, and phone
  • Provide order confirmations as requested
  • Route shipments considering commodity, volume, temperature, and transit time
  • Ensure timely delivery of shipments
  • Communicate with external and internal customers
  • Adhere to procedures, work instructions, and regulatory requirements
  • Coordinate with internal departments for customer issues
  • Handle emergency shipments and customer account status
  • Manage invoices and shipment status
  • Answer customer service questions and complaints courteously
  • Escalate issues to appropriate personnel
  • Suggest improvements to customer service operations

Work Experience

  • 2 years

Education

  • Vocational certification

Languages

  • EnglishNative
  • GermanBusiness Fluent

Tools & Technologies

  • Microsoft Outlook
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Internet Explorer

Benefits

Flexible Working

  • Home office one day a week
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Cencora and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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