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Tractive
3mo ago

Customer Service Agent(m/w/x)

Linz
Full-timeOn-siteExperienced

Description

As a Customer Service Agent, you will engage with customers globally, providing support through email and live chat while troubleshooting technical issues. This role involves optimizing processes and contributing innovative ideas to enhance the customer experience.

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Requirements

  • •2+ years of professional experience in technical customer service
  • •Strong technical affinity and quick learning of new technologies
  • •Great communication skills
  • •Very good English skills (C1 or higher)
  • •Proficiency in German, Italian, French or Spanish
  • •Valid work permit for Austria
  • •Interest in technology
  • •Team player with good communication skills
  • •Proactive, self-sufficient and motivated to learn
  • •Excitement to work in Austria alongside an outstanding team

Work Experience

2 years

Tasks

  • •Provide written support to customers via email and live chat
  • •Utilize the ticket system for customer inquiries
  • •Apply quick thinking and negotiation skills to ensure customer satisfaction
  • •Optimize processes for resolving customer requests
  • •Troubleshoot technical issues using your tech know-how
  • •Contribute fresh ideas to improve Tractive's services
  • •Take ownership of personal and professional growth
  • •Attend workshops for skill development

Languages

English – Business Fluent

German – Basic

Italian – Basic

French – Basic

Spanish – Basic

Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Tractive and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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