Tractive
Paid Social Manager - Meta Platforms(m/w/x)
Full-timeOn-siteExperienced
Linz
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TRTractive
Customer Support Systems Manager(m/w/x)
Pasching
Full-timeOn-siteExperienced
Nejo AI Summary
Tool strategy and AI feature configuration for pet parent support. 3-5 years tool admin experience with AI initiative leadership required. Daily tool administration, including user setup and customization.
Requirements
- 3-5 years tool administrator experience with deep knowledge of platform
- Hands-on experience leading AI-driven initiatives
- Experience with Zendesk Guide, API integrations and best practices (plus)
- Strong data management abilities
- Ability to design and implement new processes
- Internal & external facing experience with large projects
- International business experience (plus)
- Experience with SQL, JavaScript, HTML, Java, Apex (plus)
- Very good English skills
- Valid Austrian work-permit
- Ability to meet deadlines and prioritize requests
- Willingness to take ownership and act independently
- Excitement to work in Austria
Tasks
- Create tools strategy for Customer Relationship Management tooling
- Configure and maintain omnichannel routing and AI features
- Update and maintain help center themes and self-service flows
- Develop and maintain procedural and technical documentation
- Administrate tools daily, including user setup and customization
- Customize fields, forms, views, business rules, workflows, and notifications
- Implement and support new system rollouts and maintenance
- Ensure data quality in Customer Relationship Management tooling
- Troubleshoot and resolve technical issues and escalations
- Manage new user accounts, licenses, and permissions
- Train new and current users
- Assist with data imports, exports, and updates
- Collaborate cross-functionally with teams and stakeholders
- Contribute fresh ideas to improve processes
- Pursue personal and professional growth through workshops
Work Experience
- 3 - 5 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Zendesk Guide
- Zendesk API
- SQL
- JavaScript
- HTML
- Java
- Apex
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Tractive and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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TRTractive
Customer Support Systems Manager(m/w/x)
Pasching
Full-timeOn-siteExperienced
Nejo AI Summary
Tool strategy and AI feature configuration for pet parent support. 3-5 years tool admin experience with AI initiative leadership required. Daily tool administration, including user setup and customization.
Requirements
- 3-5 years tool administrator experience with deep knowledge of platform
- Hands-on experience leading AI-driven initiatives
- Experience with Zendesk Guide, API integrations and best practices (plus)
- Strong data management abilities
- Ability to design and implement new processes
- Internal & external facing experience with large projects
- International business experience (plus)
- Experience with SQL, JavaScript, HTML, Java, Apex (plus)
- Very good English skills
- Valid Austrian work-permit
- Ability to meet deadlines and prioritize requests
- Willingness to take ownership and act independently
- Excitement to work in Austria
Tasks
- Create tools strategy for Customer Relationship Management tooling
- Configure and maintain omnichannel routing and AI features
- Update and maintain help center themes and self-service flows
- Develop and maintain procedural and technical documentation
- Administrate tools daily, including user setup and customization
- Customize fields, forms, views, business rules, workflows, and notifications
- Implement and support new system rollouts and maintenance
- Ensure data quality in Customer Relationship Management tooling
- Troubleshoot and resolve technical issues and escalations
- Manage new user accounts, licenses, and permissions
- Train new and current users
- Assist with data imports, exports, and updates
- Collaborate cross-functionally with teams and stakeholders
- Contribute fresh ideas to improve processes
- Pursue personal and professional growth through workshops
Work Experience
- 3 - 5 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Zendesk Guide
- Zendesk API
- SQL
- JavaScript
- HTML
- Java
- Apex
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Tractive and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Tractive
Industry
Wellness
Description
The company is the most trusted name for keeping cats and dogs safe and healthy.
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