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APApollo Tyres Ltd

Customer Care Representative(m/w/x)

Wien
Full-timeOn-siteExperienced
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E-commerce customer support for international tyre manufacturer, handling order processing and abandoned carts. Customer-centricity and multitasking ability required. Daily shift work, 8 AM - 5 PM.

Requirements

  • Practical business administration
  • Starter function
  • Customer-centricity
  • Organization skills
  • Multitasking ability
  • Communication skills
  • Team player
  • Flexibility
  • Service orientation
  • CRM/E-commerce/ERP skills
  • Interest in technical products and automotive industry

Tasks

  • Follow up with E-commerce customers on issues
  • Proactively contact customers to boost fill rate
  • Follow up on abandoned carts
  • Receive and process customer orders
  • Check product availability
  • Update customers on delivery timelines
  • Create sales and customer reports
  • Coordinate logistics for customer orders
  • Complete customer orders
  • Follow up on payments
  • Answer sales team questions about orders
  • Answer sales team questions about products
  • Support customer satisfaction
  • Provide customer advisory services

Work Experience

  • 3 years

Education

  • Vocational certification

Languages

  • German – Native
  • English – Native

Tools & Technologies

  • CRM
  • E-commerce
  • ERP
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Apollo Tyres Ltd and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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