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CRM Manager - Social Brands(m/w/x)
Customer lifecycle management and personalized messaging for gaming services. Strong analytical skills and data-driven approach required. Flexible hours, hybrid model.
Requirements
- Degree in Business, Marketing, Communications, IT, or related field, or equivalent practical experience
- Proven CRM, online marketing, or e-commerce experience; online gaming industry experience is a plus
- Passion for digital products and understanding of online ecosystem and customer behavior
- Strong analytical skills for data interpretation, KPI tracking, and insight translation
- Data-driven, solution-oriented mindset with creativity and hands-on approach
- Organized and tenacious with ability to manage multiple priorities, strong communication, proactive and reliable approach
- Proficiency in Microsoft Excel, Word, PowerPoint, Google Suite; analytical tools experience is a plus
- Fluent English (written and spoken); additional European languages beneficial
Tasks
- Manage the full customer lifecycle
- Segment audiences using data
- Personalize messaging
- Craft compelling offers
- Develop engaging event calendars
- Execute engaging event calendars
- Develop engaging promotions
- Execute engaging promotions
- Develop thematic campaigns
- Execute thematic campaigns
- Plan creative CRM campaigns
- Deliver creative CRM campaigns
- Shape the user journey
- Deliver personalized communication
- Analyze CRM touchpoint performance
- Optimize campaign effectiveness
- Benchmark brands
- Benchmark features
- Benchmark contact strategy approaches
- Contribute to game feature development
- Contribute to game feature optimization
- Contribute to game mechanic development
- Contribute to game mechanic optimization
- Balance in-game economies
- Collaborate with internal stakeholders
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- English – Native
- German – Basic
- French – Basic
- Spanish – Basic
Tools & Technologies
- CRM
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Google Suite
Benefits
Flexible Working
- Flexible working hours
- Hybrid model
Family Support
- Work-life balance culture
Additional Allowances
- Dedicated training budget
Informal Culture
- Welcoming office atmosphere
Snacks & Drinks
- Daily fresh fruit
- Wide range of teas
- Fair-trade coffee
Free or Subsidized Food
- Subsidized restaurant meals
Public Transport Subsidies
- Subsidized public transportation
Company Bike
- Pool e-bikes
Company Vehicle
- Pool e-cars
Healthcare & Fitness
- On-site fitness room
- Healthcare benefits
Corporate Discounts
- MyClubs app points
- Local employee discounts
Team Events
- Regular sports events
- Company events
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CRM Manager - Social Brands(m/w/x)
Customer lifecycle management and personalized messaging for gaming services. Strong analytical skills and data-driven approach required. Flexible hours, hybrid model.
Requirements
- Degree in Business, Marketing, Communications, IT, or related field, or equivalent practical experience
- Proven CRM, online marketing, or e-commerce experience; online gaming industry experience is a plus
- Passion for digital products and understanding of online ecosystem and customer behavior
- Strong analytical skills for data interpretation, KPI tracking, and insight translation
- Data-driven, solution-oriented mindset with creativity and hands-on approach
- Organized and tenacious with ability to manage multiple priorities, strong communication, proactive and reliable approach
- Proficiency in Microsoft Excel, Word, PowerPoint, Google Suite; analytical tools experience is a plus
- Fluent English (written and spoken); additional European languages beneficial
Tasks
- Manage the full customer lifecycle
- Segment audiences using data
- Personalize messaging
- Craft compelling offers
- Develop engaging event calendars
- Execute engaging event calendars
- Develop engaging promotions
- Execute engaging promotions
- Develop thematic campaigns
- Execute thematic campaigns
- Plan creative CRM campaigns
- Deliver creative CRM campaigns
- Shape the user journey
- Deliver personalized communication
- Analyze CRM touchpoint performance
- Optimize campaign effectiveness
- Benchmark brands
- Benchmark features
- Benchmark contact strategy approaches
- Contribute to game feature development
- Contribute to game feature optimization
- Contribute to game mechanic development
- Contribute to game mechanic optimization
- Balance in-game economies
- Collaborate with internal stakeholders
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- English – Native
- German – Basic
- French – Basic
- Spanish – Basic
Tools & Technologies
- CRM
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Google Suite
Benefits
Flexible Working
- Flexible working hours
- Hybrid model
Family Support
- Work-life balance culture
Additional Allowances
- Dedicated training budget
Informal Culture
- Welcoming office atmosphere
Snacks & Drinks
- Daily fresh fruit
- Wide range of teas
- Fair-trade coffee
Free or Subsidized Food
- Subsidized restaurant meals
Public Transport Subsidies
- Subsidized public transportation
Company Bike
- Pool e-bikes
Company Vehicle
- Pool e-cars
Healthcare & Fitness
- On-site fitness room
- Healthcare benefits
Corporate Discounts
- MyClubs app points
- Local employee discounts
Team Events
- Regular sports events
- Company events
About the Company
Funstage GmbH
Industry
Entertainment
Description
Funstage GmbH is a multiplatform gaming service provider offering synchronous play on mobile apps and social networks to gamers worldwide.
Not a perfect match?
- PENNY
CRM Manager:in(m/w/x)
Full-timeWith HomeofficeSeniorWiener Neudorffrom 43,000 / year - Casinos Austria AG- Österreichische Lotterien GmbH
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Team Leader Games Operations & Delivery(m/w/x)
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