Hewlett Packard Enterprise
Account Support Manager(m/w/x)
Full-timeWith HomeofficeExperienced
Wien
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HEHewlett Packard Enterprise
Account Support Manager(m/w/x)
Wien
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Managing service delivery and incident control for edge-to-cloud solutions, coordinating technical teams. ITIL Foundation Certificate knowledge essential. Company car, hybrid workplace model.
Requirements
- University degree (Bachelor's or Master's) with technical or business focus
- Experience in technical account management, planning, problem solving, innovation, analysis, negotiation, and communication
- Technical understanding and interest in IT technologies
- Enjoyment of problem solving and facing new challenges
- Knowledge of relevant ITIL standards (minimum requirement 'ITIL Foundation' Certificate)
- High ability to work in a team and collaborate in virtual teams
- Confident and competent appearance
- Presenting skills to represent HPE to customers
- Project management skills
- Willingness to participate in 365x7x24 Duty rota for customer SPAR
- Excellent communication skills in German and English: oral and written
- Accountability, active learning, active listening, creativity, critical thinking, customer centric solutions, empathy, and growth mindset
Tasks
- Support service onboarding and transitions
- Proactively manage service delivery
- Coordinate internal support and technical teams
- Ensure structured incident and problem control
- Collaborate closely with account management and sales teams
- Monitor service levels and identify risks or deviations
- Conduct regular service reviews with customers
- Analyze service performance and recommend improvements
- Communicate planned changes and optimizations
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Family Support
- Work-life balance
Flexible Working
- Flexible working time
- Hybrid workplace model
Company Vehicle
- Company car
Healthcare & Fitness
- 4 HPE Wellness-Fridays
Generous Parental Leave
- Up to 6 months paid parental leave
Additional Allowances
- Support for education
Learning & Development
- Training and career development
Diverse Work
- Diverse and dynamic work environment
Mental Health Support
- Health and wellbeing support
Other Benefits
- Personal and professional development
Informal Culture
- Unconditional inclusion
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Hewlett Packard Enterprise and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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HEHewlett Packard Enterprise
Account Support Manager(m/w/x)
Wien
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Managing service delivery and incident control for edge-to-cloud solutions, coordinating technical teams. ITIL Foundation Certificate knowledge essential. Company car, hybrid workplace model.
Requirements
- University degree (Bachelor's or Master's) with technical or business focus
- Experience in technical account management, planning, problem solving, innovation, analysis, negotiation, and communication
- Technical understanding and interest in IT technologies
- Enjoyment of problem solving and facing new challenges
- Knowledge of relevant ITIL standards (minimum requirement 'ITIL Foundation' Certificate)
- High ability to work in a team and collaborate in virtual teams
- Confident and competent appearance
- Presenting skills to represent HPE to customers
- Project management skills
- Willingness to participate in 365x7x24 Duty rota for customer SPAR
- Excellent communication skills in German and English: oral and written
- Accountability, active learning, active listening, creativity, critical thinking, customer centric solutions, empathy, and growth mindset
Tasks
- Support service onboarding and transitions
- Proactively manage service delivery
- Coordinate internal support and technical teams
- Ensure structured incident and problem control
- Collaborate closely with account management and sales teams
- Monitor service levels and identify risks or deviations
- Conduct regular service reviews with customers
- Analyze service performance and recommend improvements
- Communicate planned changes and optimizations
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Family Support
- Work-life balance
Flexible Working
- Flexible working time
- Hybrid workplace model
Company Vehicle
- Company car
Healthcare & Fitness
- 4 HPE Wellness-Fridays
Generous Parental Leave
- Up to 6 months paid parental leave
Additional Allowances
- Support for education
Learning & Development
- Training and career development
Diverse Work
- Diverse and dynamic work environment
Mental Health Support
- Health and wellbeing support
Other Benefits
- Personal and professional development
Informal Culture
- Unconditional inclusion
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Hewlett Packard Enterprise and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Hewlett Packard Enterprise
Industry
IT
Description
The company is a global edge-to-cloud provider that helps businesses connect, protect, analyze, and act on their data and applications.
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