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Hewlett Packard Enterprise
last mo.

Account Support Manager(m/w/x)

Wien
Full-timeWith Home OfficeExperienced

Description

As an Account Support Manager, you will build strong relationships with customers while ensuring their satisfaction. Your role involves managing projects, coordinating teams, and monitoring service performance to drive continuous improvement.

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Requirements

  • •University degree (Bachelor's or Master's) with technical or business focus
  • •Experience in technical account management, planning, problem solving, innovation, analysis, negotiation, and communication
  • •Technical understanding and interest in IT technologies
  • •Enjoyment of problem solving and facing new challenges
  • •Knowledge of relevant ITIL standards (minimum requirement 'ITIL Foundation' Certificate)
  • •High ability to work in a team and collaborate in virtual teams
  • •Confident and competent appearance
  • •Presenting skills to represent HPE to customers
  • •Project management skills
  • •Willingness to participate in 365x7x24 Duty rota for customer SPAR
  • •Excellent communication skills in German and English: oral and written
  • •Accountability, active learning, active listening, creativity, critical thinking, customer centric solutions, empathy, and growth mindset

Education

Bachelor's degree

Work Experience

approx. 1 - 4 years

Tasks

  • •Support service onboarding and transitions
  • •Proactively manage service delivery
  • •Coordinate internal support and technical teams
  • •Ensure structured incident and problem control
  • •Collaborate closely with account management and sales teams
  • •Monitor service levels and identify risks or deviations
  • •Conduct regular service reviews with customers
  • •Analyze service performance and recommend improvements
  • •Communicate planned changes and optimizations

Languages

German – Business Fluent

English – Business Fluent

Benefits

Family Support

  • •Work-life balance

Flexible Working

  • •Flexible working time
  • •Hybrid workplace model

Company Vehicle

  • •Company car

Healthcare & Fitness

  • •4 HPE Wellness-Fridays

Generous Parental Leave

  • •Up to 6 months paid parental leave

Additional Allowances

  • •Support for education

Learning & Development

  • •Training and career development

Diverse Work

  • •Diverse and dynamic work environment

Mental Health Support

  • •Health and wellbeing support

Other Benefits

  • •Personal and professional development

Informal Culture

  • •Unconditional inclusion
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