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HEHewlett Packard Enterprise

Account Support Manager(m/w/x)

Wien
Full-timeWith Home OfficeExperienced
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Managing IT service delivery and onboarding for client IT management at an IT solutions provider. ITIL Foundation certificate and technical account management experience required. Company car, flexible working time, hybrid work model.

Requirements

  • University degree (Bachelor's or Master's) with technical or business focus
  • Experience in technical account management: planning, problem solving, innovation, analysis, negotiation, and communication
  • Technical understanding and great interest in IT technologies
  • Enjoyment of problem solving and facing new challenges
  • Knowledge of relevant ITIL standards (minimum requirement 'ITIL Foundation' Certificate)
  • High ability to work in a team
  • Confident and competent appearance
  • Presenting skills to represent HPE to customers
  • Project management skills
  • Willingness to participate in 365x7x24 Duty rota
  • Excellent communication skills in German and English: oral and written
  • Accountability, Active Learning, Active Listening, Business Growth, Change Management, Creativity, Critical Thinking, Customer Centric Solutions, Empathy, Growth Mindset

Tasks

  • Build and maintain close customer relationships
  • Ensure high levels of customer satisfaction
  • Manage projects as the primary contact for the customer's IT management
  • Support service onboarding, transitions, and changes
  • Proactively manage service delivery
  • Coordinate internal support, technical, and delivery teams
  • Ensure structured incident, problem, and escalation control
  • Collaborate closely with account management, sales, and technical teams
  • Monitor service levels (SLAs/KPIs) and identify risks or deviations early
  • Conduct regular service reviews with customers
  • Analyze service performance and recommend improvement measures
  • Communicate actively about planned changes, maintenance, and optimizations

Work Experience

  • approx. 1 - 4 years

Education

  • Vocational certificationOR
  • Bachelor's degreeOR
  • Master's degree

Languages

  • German – Business Fluent
  • English – Business Fluent

Benefits

Family Support

  • Work-life balance

Flexible Working

  • Flexible working time
  • Hybrid workplace model

Company Vehicle

  • Company car

Healthcare & Fitness

  • 4 HPE Wellness-Fridays

Generous Parental Leave

  • Up to 6 months paid parental leave

Additional Allowances

  • Support for education

Learning & Development

  • Training and career development

Diverse Work

  • Diverse and dynamic work environment
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