Transparency Manager/Associate (Compliance)(m/w/x)

Beschreibung

You will shape the regulatory governance by leading the transparency framework, ensuring every customer interaction and product journey meets the highest standards of fairness.

Anforderungen

• •Degree in Law, Economics, or comparable
• •5+ years experience in regulatory fields
• •Understanding of German consumer protection laws
• •Experience with complaint handling governance (desirable)
• •Analytical abilities to translate regulations
• •Communication and stakeholder-management skills
• •High integrity, discretion, and customer-first mindset
• •Ability to work independently
• •Fluent English skills
• •Fluent German skills
• •Spanish skills (plus)
• •Abgeschlossenes Hochschulstudium oder vergleichbare Studien
• •Mindestens 5 Jahre Berufserfahrung
• •Verständnis der deutschen Verbraucherschutzgesetze
• •Erfahrung mit Beschwerdemanagement-Governance (wünschenswert)
• •Analytische und konzeptionelle Fähigkeiten
• •Kommunikations- und Stakeholder-Management-Fähigkeiten
• •Integrität, Diskretion und kundenorientierte Einstellung
• •Fähigkeit zum selbstständigen Arbeiten
• •Fließende Englischkenntnisse
• •Fließende Deutschkenntnisse
• •Spanischkenntnisse (von Vorteil)

Aufgaben

• •Design the Customer Compliance and Transparency framework
• •Lead initiatives for product transparency and marketing compliance
• •Manage disclosures, fees, and customer communication standards
• •Support the Legal team with complaint governance
• •Oversee bank-wide complaint handling from a compliance perspective
• •Ensure compliance with consumer protection and EBA guidelines
• •Manage GDPR intersection points for customer-facing processes
• •Adhere to product governance requirements
• •Oversee the retail bank’s whistleblowing framework
• •Handle investigations and report to management
• •Review product journeys and customer terms
• •Evaluate marketing materials and sales practices for fairness
• •Act as the main contact for regulators and auditors
• •Monitor changes in consumer compliance regulations
• •Provide guidance and coordinate implementation with stakeholders
• •Implement group-wide policies for the German retail business
• •Develop compliance training and awareness programs
• •Partner with internal departments to embed fair-treatment principles

Tools & Technologien

Benefits