BioNTech SE
Associate Director IT Infrastructure Services(m/w/x)
Vollzeitnur vor OrtSenior
Mainz
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
D-D-ploy
Service Delivery Manager(m/w/x)
Mainz
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
Managing customer-facing IT support teams for industry-leading clients. ITIL framework knowledge and service delivery management experience required. Paid special leave and Edenred Card.
Anforderungen
- Proven IT service delivery/management experience
- Strong ITIL framework knowledge
- Service delivery management experience
- Good IT systems understanding
- Strong problem-solving and troubleshooting skills
- Good communication and interpersonal skills
- Team management and motivation ability
- Service management tools experience (e.g., ServiceNow, BMC)
- Understanding and motivation for pharmaceutical environment
- Urgency in handling critical issues
- Ability to prioritize and manage demands
- Proven global IT service delivery/management experience
- Effective stakeholder communication and business requirement understanding
Aufgaben
- Lead customer-facing IT support teams
- Ensure high-quality service performance
- Oversee daily IT service delivery operations
- Adhere to service level agreements (SLAs)
- Meet operational KPIs
- Develop strategies to improve service efficiency
- Implement strategies to improve service quality
- Implement strategies to improve customer satisfaction
- Act as primary contact for service delivery issues
- Resolve incidents and escalations
- Collaborate with teams for seamless service integration
- Ensure efficient service delivery
- Lead regular service reviews with customers
- Monitor service performance
- Gather customer feedback
- Address service improvement opportunities
- Manage service delivery resources effectively
- Schedule service delivery team
- Distribute workload across the team
- Drive continuous service improvements
- Identify service trends
- Understand business needs
- Identify opportunities for additional projects
- Develop and improve services
- Maintain accurate documentation of processes
- Document service delivery incidents
- Document problem resolutions
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – fließend
- Deutsch – fließend
Tools & Technologien
- ServiceNow
- BMC
Benefits
Mehr Urlaubstage
- Paid special leave
Mitarbeiterrabatte
- Edenred Card
- Gift vouchers
Sonstige Vorteile
- Employee referral program
Karriere- und Weiterentwicklung
- Professional development and career advancement
Lockere Unternehmenskultur
- Friendly and international work environment
Team Events & Ausflüge
- Company-sponsored events
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens D-ploy erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- Dexcom Deutschland GmbH
Team Manager Customer Service(m/w/x)
Vollzeitnur vor OrtSeniorMainz - BioNTech SE
Manager Digital Marketing and Multichannel(m/w/x)
Vollzeitnur vor OrtSeniorMainz - D-ploy
Senior IT Onsite Support(m/w/x)
Vollzeitnur vor OrtSeniorMainz - Fusion Consulting
Senior Data Strategy & Migration Consultant (Pharma)(m/w/x)
Vollzeitnur vor OrtManagementMainz
D-D-ploy
Service Delivery Manager(m/w/x)
Mainz
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
Managing customer-facing IT support teams for industry-leading clients. ITIL framework knowledge and service delivery management experience required. Paid special leave and Edenred Card.
Anforderungen
- Proven IT service delivery/management experience
- Strong ITIL framework knowledge
- Service delivery management experience
- Good IT systems understanding
- Strong problem-solving and troubleshooting skills
- Good communication and interpersonal skills
- Team management and motivation ability
- Service management tools experience (e.g., ServiceNow, BMC)
- Understanding and motivation for pharmaceutical environment
- Urgency in handling critical issues
- Ability to prioritize and manage demands
- Proven global IT service delivery/management experience
- Effective stakeholder communication and business requirement understanding
Aufgaben
- Lead customer-facing IT support teams
- Ensure high-quality service performance
- Oversee daily IT service delivery operations
- Adhere to service level agreements (SLAs)
- Meet operational KPIs
- Develop strategies to improve service efficiency
- Implement strategies to improve service quality
- Implement strategies to improve customer satisfaction
- Act as primary contact for service delivery issues
- Resolve incidents and escalations
- Collaborate with teams for seamless service integration
- Ensure efficient service delivery
- Lead regular service reviews with customers
- Monitor service performance
- Gather customer feedback
- Address service improvement opportunities
- Manage service delivery resources effectively
- Schedule service delivery team
- Distribute workload across the team
- Drive continuous service improvements
- Identify service trends
- Understand business needs
- Identify opportunities for additional projects
- Develop and improve services
- Maintain accurate documentation of processes
- Document service delivery incidents
- Document problem resolutions
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – fließend
- Deutsch – fließend
Tools & Technologien
- ServiceNow
- BMC
Benefits
Mehr Urlaubstage
- Paid special leave
Mitarbeiterrabatte
- Edenred Card
- Gift vouchers
Sonstige Vorteile
- Employee referral program
Karriere- und Weiterentwicklung
- Professional development and career advancement
Lockere Unternehmenskultur
- Friendly and international work environment
Team Events & Ausflüge
- Company-sponsored events
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens D-ploy erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
D-ploy
Branche
IT
Beschreibung
D-ploy ist ein IT- und Engineering Solutions Unternehmen, das innovative IT-Services und -Lösungen für führende Industrieunternehmen liefert.
Noch nicht perfekt?
- BioNTech SE
Associate Director IT Infrastructure Services(m/w/x)
Vollzeitnur vor OrtSeniorMainz - Dexcom Deutschland GmbH
Team Manager Customer Service(m/w/x)
Vollzeitnur vor OrtSeniorMainz - BioNTech SE
Manager Digital Marketing and Multichannel(m/w/x)
Vollzeitnur vor OrtSeniorMainz - D-ploy
Senior IT Onsite Support(m/w/x)
Vollzeitnur vor OrtSeniorMainz - Fusion Consulting
Senior Data Strategy & Migration Consultant (Pharma)(m/w/x)
Vollzeitnur vor OrtManagementMainz