Mastercard
Manager, Customer Success(m/w/x)
Vollzeitnur vor OrtBerufserfahren
Frankfurt am Main
Neuer Job?Nejo!
Die KI-Suchmaschine für Jobs
MAMastercard Europe SA / Representative Office Germany
Senior Specialist, Customer Success(m/w/x)
Frankfurt am Main
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
Maximizing payment product value for key clients at global payment network, analyzing cyber threats. Experience with data analytics tools for cyber threats, fraud, risk, vulnerability needed. Strategic role with high-impact projects across diverse cross-functional teams.
Anforderungen
- Experience managing clients or internal stakeholders
- Logical, structured thinking and numerical analysis affinity
- Experience leveraging insights for strategic decisions, innovation, and competitive advantage
- Knowledge of payments technology or cybersecurity (threat intelligence or risk management) (a plus)
- Experience using tools for data analytics and business intelligence on cyber threats, fraud, risk, vulnerability
- Ability to translate complex technical capabilities into customer-centric solutions
- Experience analyzing customer metrics and leveraging data for customer success
- Experience identifying next opportunities for customer partnerships
- Creative thinking and innovative solution development for customer challenges
- Enthusiasm, seamless teamwork, and focus on inclusive culture and development
- Experience with large/emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners
Aufgaben
- Support developing and delivering strategic regional priorities
- Ensure priority customers effectively use Services products
- Collaborate with cross-functional teams to maximize Mastercard product value
- Engage stakeholders to study solution viability
- Understand cyber threats in financial and payment sectors
- Identify customer optimization opportunities to drive value
- Articulate KPIs for cost, performance, and optimization
- Communicate KPI insights
- Leverage Mastercard Services offerings for customer goals
- Realize Mastercard product value propositions
- Identify additional Mastercard products for customer value
- Evaluate business models, partnerships, and agreements
- Ensure financially viable product business cases
- Ensure data supports product business cases
- Develop scalable training materials for customer priorities
- Develop scalable thought leadership for customer success
- Develop scalable customer-facing playbooks
- Translate complex technical capabilities into clear, customer-centric solutions
- Gather and report customer feedback on product gaps
- Gather and report customer feedback on pain points
- Refine value propositions using stakeholder insights
- Improve products using stakeholder insights
- Abide by Mastercard security policies and practices
- Ensure information confidentiality and integrity
- Report suspected information security violations or breaches
- Complete mandatory security trainings
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Tools & Technologien
- Payments technology
- Cybersecurity
- Threat intelligence
- Risk management
- Data analytics
- Business intelligence
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Mastercard Europe SA / Representative Office Germany erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- Mastercard Europe SA / Representative Office Germany
Senior Analyst, Account Management(m/w/x)
Vollzeitnur vor OrtSeniorFrankfurt am Main - Mastercard Europe SA / Representative Office Germany
Senior Analyst Business Development Fintech(m/w/x)
Vollzeitnur vor OrtSeniorFrankfurt am Main, Berlin, München - Mastercard
Regional Director, Cyber Security Business Growth (Central Europe)(m/w/x)
Vollzeitnur vor OrtManagementFrankfurt am Main - Mastercard Europe SA / Representative Office Germany
Vice President, Account Management(m/w/x)
Vollzeitnur vor OrtManagementMünchen, Berlin, Frankfurt am Main
MAMastercard Europe SA / Representative Office Germany
Senior Specialist, Customer Success(m/w/x)
Frankfurt am Main
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
Maximizing payment product value for key clients at global payment network, analyzing cyber threats. Experience with data analytics tools for cyber threats, fraud, risk, vulnerability needed. Strategic role with high-impact projects across diverse cross-functional teams.
Anforderungen
- Experience managing clients or internal stakeholders
- Logical, structured thinking and numerical analysis affinity
- Experience leveraging insights for strategic decisions, innovation, and competitive advantage
- Knowledge of payments technology or cybersecurity (threat intelligence or risk management) (a plus)
- Experience using tools for data analytics and business intelligence on cyber threats, fraud, risk, vulnerability
- Ability to translate complex technical capabilities into customer-centric solutions
- Experience analyzing customer metrics and leveraging data for customer success
- Experience identifying next opportunities for customer partnerships
- Creative thinking and innovative solution development for customer challenges
- Enthusiasm, seamless teamwork, and focus on inclusive culture and development
- Experience with large/emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners
Aufgaben
- Support developing and delivering strategic regional priorities
- Ensure priority customers effectively use Services products
- Collaborate with cross-functional teams to maximize Mastercard product value
- Engage stakeholders to study solution viability
- Understand cyber threats in financial and payment sectors
- Identify customer optimization opportunities to drive value
- Articulate KPIs for cost, performance, and optimization
- Communicate KPI insights
- Leverage Mastercard Services offerings for customer goals
- Realize Mastercard product value propositions
- Identify additional Mastercard products for customer value
- Evaluate business models, partnerships, and agreements
- Ensure financially viable product business cases
- Ensure data supports product business cases
- Develop scalable training materials for customer priorities
- Develop scalable thought leadership for customer success
- Develop scalable customer-facing playbooks
- Translate complex technical capabilities into clear, customer-centric solutions
- Gather and report customer feedback on product gaps
- Gather and report customer feedback on pain points
- Refine value propositions using stakeholder insights
- Improve products using stakeholder insights
- Abide by Mastercard security policies and practices
- Ensure information confidentiality and integrity
- Report suspected information security violations or breaches
- Complete mandatory security trainings
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Tools & Technologien
- Payments technology
- Cybersecurity
- Threat intelligence
- Risk management
- Data analytics
- Business intelligence
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Mastercard Europe SA / Representative Office Germany erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Mastercard Europe SA / Representative Office Germany
Branche
FinancialServices
Beschreibung
The company powers economies and empowers people in 200+ countries, supporting digital payments and fostering a sustainable economy.
Noch nicht perfekt?
- Mastercard
Manager, Customer Success(m/w/x)
Vollzeitnur vor OrtBerufserfahrenFrankfurt am Main - Mastercard Europe SA / Representative Office Germany
Senior Analyst, Account Management(m/w/x)
Vollzeitnur vor OrtSeniorFrankfurt am Main - Mastercard Europe SA / Representative Office Germany
Senior Analyst Business Development Fintech(m/w/x)
Vollzeitnur vor OrtSeniorFrankfurt am Main, Berlin, München - Mastercard
Regional Director, Cyber Security Business Growth (Central Europe)(m/w/x)
Vollzeitnur vor OrtManagementFrankfurt am Main - Mastercard Europe SA / Representative Office Germany
Vice President, Account Management(m/w/x)
Vollzeitnur vor OrtManagementMünchen, Berlin, Frankfurt am Main