The Walt Disney Company Germany GmbH
Service Delivery Manager(m/w/x)
Vollzeitmit HomeofficeSenior
München
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
RERetarus
Senior Service Manager(m/w/x)
München, Rumänien
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
Managing cloud messaging solutions for enterprise clients, acting as primary customer interface. 7+ years IT service management experience required. Mobile working, flexible hours.
Anforderungen
- Commercial or technical training or degree in Computer Science, Business Informatics, Engineering, or related field
- At least 7 years of professional experience in Service Management, ideally in an IT environment
- Experience in functional or project-based leadership, with or without direct people responsibility
- Solid knowledge of IT service management and familiarity with frameworks such as ITIL or ISAE 3402
- Experience with project management tools and structured service processes
- Formal training or demonstrated capability in leadership and people development
- IT service management or project management certifications (e.g., ITIL, PMP, PRINCE2) are an advantage
- Strong analytical skills and structured, organized approach to work
- Proactive, self-driven mindset with positive attitude toward change
- Excellent communication and teamwork skills, ability to perform under pressure
- Entrepreneurial thinking, strong social skills, and sensitivity to international collaboration
- Fluent English; German skills are a plus
Aufgaben
- Act as primary point of contact for national and international customers
- Own end-to-end customer experience and ensure high-quality service delivery
- Serve as central interface between customers, Service Management, and technical teams
- Represent customer interests aligned with Retarus standards, culture, and SLAs
- Oversee full technical customer lifecycle from onboarding to ongoing operations
- Monitor service performance, contractual targets, and KPIs
- Prepare service reports and lead service review meetings
- Act as key escalation point for critical incidents, issues, and customer concerns
- Coordinate internal and external communication during incidents and customer lifecycle
- Ensure compliance with regulatory and audit frameworks (SOC 2, ISAE 3402)
- Drive continuous improvement of processes, tools, and service quality
- Collaborate across departments and contribute to cross-functional initiatives
- Provide regular reporting to Director Service & Solutions on performance, escalations, and improvement areas
Berufserfahrung
- 7 Jahre
Ausbildung
- Abgeschlossene BerufsausbildungODER
- Bachelor-Abschluss
Sprachen
- Englisch – fließend
- Deutsch – Grundkenntnisse
Tools & Technologien
- ITIL
- ISAE 3402
- PMP
- PRINCE2
Benefits
Flexibles Arbeiten
- Mobile working
- Flexible working time
Lockere Unternehmenskultur
- Collaborative company culture
- Diverse company culture
- Superior team spirit
- Flat hierarchies
- Great feedback culture
- International business
- Dog-friendly offices
- Global workplace
Weiterbildungsangebote
- Development opportunities
Karriere- und Weiterentwicklung
- Career perspective
Sonstige Vorteile
- Cross-site collaboration
- Office amenities
Modernes Büro
- Modern offices
Gesundheits- & Fitnessangebote
- Company-paid health insurance
Öffi Tickets
- Public transportation
Gratis oder Vergünstigte Mahlzeiten
- Lunch vouchers
Attraktive Vergütung
- Generous compensation
Mehr Urlaubstage
- Generous time off
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Retarus erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- Retarus
Head of Professional Services(m/w/x)
Vollzeitmit HomeofficeSeniorMünchen - operational services GmbH & Co KG
Service Manager ServiceNow(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin, Dresden, Frankfurt am Main, Hamburg, Leinfelden-Echterdingen, München, Nürnberg, Senftenberg, Wolfsburg, Zwickau - Fidelity Information Services GmbH
Client Services Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenMünchen, Frankfurt am Main, Nürnberg - SAP
Senior Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeSeniorGarching bei München
RERetarus
Senior Service Manager(m/w/x)
München, Rumänien
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
Managing cloud messaging solutions for enterprise clients, acting as primary customer interface. 7+ years IT service management experience required. Mobile working, flexible hours.
Anforderungen
- Commercial or technical training or degree in Computer Science, Business Informatics, Engineering, or related field
- At least 7 years of professional experience in Service Management, ideally in an IT environment
- Experience in functional or project-based leadership, with or without direct people responsibility
- Solid knowledge of IT service management and familiarity with frameworks such as ITIL or ISAE 3402
- Experience with project management tools and structured service processes
- Formal training or demonstrated capability in leadership and people development
- IT service management or project management certifications (e.g., ITIL, PMP, PRINCE2) are an advantage
- Strong analytical skills and structured, organized approach to work
- Proactive, self-driven mindset with positive attitude toward change
- Excellent communication and teamwork skills, ability to perform under pressure
- Entrepreneurial thinking, strong social skills, and sensitivity to international collaboration
- Fluent English; German skills are a plus
Aufgaben
- Act as primary point of contact for national and international customers
- Own end-to-end customer experience and ensure high-quality service delivery
- Serve as central interface between customers, Service Management, and technical teams
- Represent customer interests aligned with Retarus standards, culture, and SLAs
- Oversee full technical customer lifecycle from onboarding to ongoing operations
- Monitor service performance, contractual targets, and KPIs
- Prepare service reports and lead service review meetings
- Act as key escalation point for critical incidents, issues, and customer concerns
- Coordinate internal and external communication during incidents and customer lifecycle
- Ensure compliance with regulatory and audit frameworks (SOC 2, ISAE 3402)
- Drive continuous improvement of processes, tools, and service quality
- Collaborate across departments and contribute to cross-functional initiatives
- Provide regular reporting to Director Service & Solutions on performance, escalations, and improvement areas
Berufserfahrung
- 7 Jahre
Ausbildung
- Abgeschlossene BerufsausbildungODER
- Bachelor-Abschluss
Sprachen
- Englisch – fließend
- Deutsch – Grundkenntnisse
Tools & Technologien
- ITIL
- ISAE 3402
- PMP
- PRINCE2
Benefits
Flexibles Arbeiten
- Mobile working
- Flexible working time
Lockere Unternehmenskultur
- Collaborative company culture
- Diverse company culture
- Superior team spirit
- Flat hierarchies
- Great feedback culture
- International business
- Dog-friendly offices
- Global workplace
Weiterbildungsangebote
- Development opportunities
Karriere- und Weiterentwicklung
- Career perspective
Sonstige Vorteile
- Cross-site collaboration
- Office amenities
Modernes Büro
- Modern offices
Gesundheits- & Fitnessangebote
- Company-paid health insurance
Öffi Tickets
- Public transportation
Gratis oder Vergünstigte Mahlzeiten
- Lunch vouchers
Attraktive Vergütung
- Generous compensation
Mehr Urlaubstage
- Generous time off
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Retarus erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Retarus
Branche
IT
Beschreibung
Das Unternehmen betreibt seit 1992 Software- und Infrastrukturlösungen für die digitale Kommunikation von Unternehmen.
Noch nicht perfekt?
- The Walt Disney Company Germany GmbH
Service Delivery Manager(m/w/x)
Vollzeitmit HomeofficeSeniorMünchen - Retarus
Head of Professional Services(m/w/x)
Vollzeitmit HomeofficeSeniorMünchen - operational services GmbH & Co KG
Service Manager ServiceNow(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin, Dresden, Frankfurt am Main, Hamburg, Leinfelden-Echterdingen, München, Nürnberg, Senftenberg, Wolfsburg, Zwickau - Fidelity Information Services GmbH
Client Services Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenMünchen, Frankfurt am Main, Nürnberg - SAP
Senior Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeSeniorGarching bei München