Dein persönlicher KI-Karriere-Agent
Head of Professional Services(m/w/x)
Scaling global professional services for enterprise messaging solutions. 8-12+ years in delivery governance and P&L responsibility required. Mobile working, flexible hours.
Anforderungen
- Degree in Computer Science, Engineering, IT, or equivalent practical experience
- 8-12+ years in Professional Services, Technical Consulting, or Solution Delivery
- Experience with delivery governance, resource management, P&L responsibility
- Hands-on experience with Jira, Confluence, Postman, modern AI/ML tools
- Strong understanding of technical architectures, integration patterns, delivery methodologies, networks, IT infrastructures
- Strong leadership and organizational development skills
- Excellent stakeholder management and executive communication skills
- Passion for innovation, emerging technologies, continuous improvement
- Proactive, results-driven mindset and strong ownership mentality
- Experience working in agile and fast-paced environments
- Excellent English language skills (C1 level or native)
- German skills are a plus
Aufgaben
- Lead, develop, and scale the global Professional Services organization
- Define and execute the Professional Services strategy
- Oversee successful delivery of complex customer projects
- Establish and improve delivery methodologies, frameworks, and best practices
- Manage resource planning, utilization, and capacity
- Act as executive escalation point for critical customer engagements
- Partner with Sales to support pre-sales activities
- Collaborate with Product Management to drive product evolution
- Define and track key KPIs
Berufserfahrung
- 8 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
- Deutsch – Grundkenntnisse
Tools & Technologien
- Jira
- Confluence
- Postman
- AI/ML tools
Benefits
Flexibles Arbeiten
- Mobile working
- Flexible working time
Lockere Unternehmenskultur
- Collaborative company culture
- Diverse company culture
- Superior team spirit
- Flat hierarchies
- Great feedback culture
- International business
- Dog-friendly offices
- Global workplace
Weiterbildungsangebote
- Development opportunities
Karriere- und Weiterentwicklung
- Career perspective
Sonstige Vorteile
- Cross-site collaboration
Modernes Büro
- Modern offices
Snacks & Getränke
- Nice amenities
Gesundheits- & Fitnessangebote
- Company-paid health insurance
Öffi Tickets
- Public transportation
Gratis oder Vergünstigte Mahlzeiten
- Lunch vouchers
Attraktive Vergütung
- Generous compensation
Mehr Urlaubstage
- Generous time off
Noch nicht perfekt?
- Allane SEVollzeitmit HomeofficeSeniorMünchen
- Retarus
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Head of Professional Services(m/w/x)
Scaling global professional services for enterprise messaging solutions. 8-12+ years in delivery governance and P&L responsibility required. Mobile working, flexible hours.
Anforderungen
- Degree in Computer Science, Engineering, IT, or equivalent practical experience
- 8-12+ years in Professional Services, Technical Consulting, or Solution Delivery
- Experience with delivery governance, resource management, P&L responsibility
- Hands-on experience with Jira, Confluence, Postman, modern AI/ML tools
- Strong understanding of technical architectures, integration patterns, delivery methodologies, networks, IT infrastructures
- Strong leadership and organizational development skills
- Excellent stakeholder management and executive communication skills
- Passion for innovation, emerging technologies, continuous improvement
- Proactive, results-driven mindset and strong ownership mentality
- Experience working in agile and fast-paced environments
- Excellent English language skills (C1 level or native)
- German skills are a plus
Aufgaben
- Lead, develop, and scale the global Professional Services organization
- Define and execute the Professional Services strategy
- Oversee successful delivery of complex customer projects
- Establish and improve delivery methodologies, frameworks, and best practices
- Manage resource planning, utilization, and capacity
- Act as executive escalation point for critical customer engagements
- Partner with Sales to support pre-sales activities
- Collaborate with Product Management to drive product evolution
- Define and track key KPIs
Berufserfahrung
- 8 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
- Deutsch – Grundkenntnisse
Tools & Technologien
- Jira
- Confluence
- Postman
- AI/ML tools
Benefits
Flexibles Arbeiten
- Mobile working
- Flexible working time
Lockere Unternehmenskultur
- Collaborative company culture
- Diverse company culture
- Superior team spirit
- Flat hierarchies
- Great feedback culture
- International business
- Dog-friendly offices
- Global workplace
Weiterbildungsangebote
- Development opportunities
Karriere- und Weiterentwicklung
- Career perspective
Sonstige Vorteile
- Cross-site collaboration
Modernes Büro
- Modern offices
Snacks & Getränke
- Nice amenities
Gesundheits- & Fitnessangebote
- Company-paid health insurance
Öffi Tickets
- Public transportation
Gratis oder Vergünstigte Mahlzeiten
- Lunch vouchers
Attraktive Vergütung
- Generous compensation
Mehr Urlaubstage
- Generous time off
Über das Unternehmen
Retarus
Branche
Telecommunications
Beschreibung
Das Unternehmen betreibt seit 1992 Software- und Infrastrukturlösungen für die digitale Kommunikation von Unternehmen.
Noch nicht perfekt?
- Allane SE
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